Experienced Remote Customer Service Fraud Specialist – Payment Technology and Security
At arenaflex, we're revolutionizing the way people move money between buyers and sellers using our cutting-edge payments solutions for credit, debit, prepaid, and merchant services. Our global team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve success and grow with confidence. We're passionate about delivering best-in-class payment technology and software solutions that make a real difference in people's lives.
What Part Will You Play?
As an Experienced Remote Customer Service Fraud Specialist at arenaflex, you'll play a critical role in protecting our customers from financial loss and preventing fraudulent activity. Your primary responsibilities will include:
- Responding to 25 or more account inquiries per hour, providing merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
- Assisting with the completion of the lost/stolen report, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
- Building credit card replacement orders and completing shipping materials.
- Developing knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.
What Are We Looking For in This Role?
We're seeking a highly motivated and detail-oriented individual to join our team as an Experienced Remote Customer Service Fraud Specialist. To be successful in this role, you'll need:
Minimum Qualifications:
+ High School Diploma or Equivalent + A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months + Ability to work a flexible schedule, including mid-shift to late shifts and weekends + Willingness to be on camera at all times + Strong communication and problem-solving skills
Preferred Qualifications:
+ 12 months of contact center or work-from-home contact center experience in the last 18 months + Experience in banking customer service + Strong analytical and problem-solving skills
What We Offer:
+ Competitive hourly rate of $15.00 per hour + Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service + Opportunities for career growth and professional development + Collaborative and dynamic work environment
What Are Our Desired Skills and Capabilities?
As an Experienced Remote Customer Service Fraud Specialist, you'll need to possess the following skills and capabilities:
Skills / Knowledge:
+ Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks + Develops knowledge and basic skills required to identify fraudulent credit card activity through training, research, and expertise of more experienced fraud analysts
Job Complexity:
+ Works on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes + Recognizes the need for occasional deviation from accepted practice
Supervision:
+ Normally receives detailed instructions and follows established procedures on all work + Requires instructions on all assignments + Works under close supervision
Why Join arenaflex?
At arenaflex, we're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a comprehensive benefits package, opportunities for career growth and professional development, and a collaborative and dynamic work environment. If you're passionate about delivering exceptional customer service and protecting our customers from financial loss, we encourage you to apply for this exciting opportunity.
How to Apply:
To apply for this role, please submit your application through our website. You'll be required to complete an on-demand digital interview, and our recruiter will review your application and contact you for any potential next steps.
Equal Employment Opportunity:
arenaflex is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you require reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
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