Experienced Contract Customer Service Representative – Healthcare Benefits Support
At arenaflex, we're revolutionizing the healthcare economy by providing high-quality and affordable care for all. Our mission is to empower employers to restructure their healthcare benefits, directing employees to higher-quality and lower-cost healthcare providers. By doing so, we're creating a healthcare system where patients receive better outcomes, and doctors are rewarded for practicing well, not performing more procedures. We're backed by top-tier venture capital firms and are growing rapidly, seeking talented individuals to join our team. As a Contract Customer Service Representative at arenaflex, you'll play a vital role in engaging with our members, helping them find the right healthcare for their needs, and understanding how our program works. Your primary focus will be on member support via phone, chat, and email, acting as the voice of arenaflex and embodying our passion for helping people. In this role, you'll become an expert on our product, operations, and the needs of our members, ensuring seamless support and exceptional experiences for our users.
Responsibilities:
* Deliver exceptional service to our members via phone, chat, and email, providing education and guidance to help them understand and utilize their benefits and find the right provider for their needs.
- Follow documented best practices for handling member inquiries, suggesting process improvements as you identify them.
- Manage and organize your workload using arenaflex's platform and tools, including Zendesk and G Suite.
- Triage and escalate complex and urgent member care needs.
- Maintain a detail-oriented working knowledge of employer health benefits and insurance.
- Relay member feedback to leadership teams to improve arenaflex's solution.
Candidate Profile:
* A passion for helping people solve their problems with an ability to think creatively and empathetically.
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure.
- Excellent written and verbal communication skills.
- A high level of process-orientation, digital organization, and resourcefulness.
- A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity.
- A desire to be part of our mission to improve the healthcare system.
- Enthusiasm for a role with room for growth.
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred).
- A bachelor's degree is preferred but not required.
What We Offer:
* Competitive hourly rate: $17-19/hour.
- Opportunity to work with a rapidly growing startup in the healthcare industry.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Generous paid time off and holidays.
- Access to cutting-edge technology and tools.
Work Environment and Culture:
* arenaflex is a remote-friendly company, offering flexible work arrangements to ensure work-life balance.
- Our team is passionate about improving the healthcare system and is dedicated to making a positive impact.
- We value diversity, equity, and inclusion, creating a workplace where everyone feels welcome and empowered to contribute.
- arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process.
How to Apply:
If you're passionate about helping people and are looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply. Please submit your application through our website, and we'll review your qualifications and experience.
Important Note:
To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application. We appreciate your understanding and look forward to reviewing your application.
Equal Employment Opportunity:
arenaflex is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities:
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of Job Scam Fraudsters:
Our recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply for this job