Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing

At arenaflex, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. arenaflex adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing. With a strong focus on customer satisfaction, we're committed to building a best-in-class servicing organization for our growing portfolio of powersports loans. Join our team at arenaflex and be part of a dynamic, remote-first company with over 550 employees and over 30 OEM and 4,000 dealer partners. We're seeking a highly motivated and customer-focused Bilingual (fluent in Spanish) Customer Engagement Representative to join our Roadrunner's Servicing Center in Irving, Texas. As a key member of our team, you'll play a critical role in delivering exceptional customer experiences and building strong relationships with our customers.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, providing timely and effective solutions to customer inquiries and concerns.

• Process phone payments and resolve common customer concerns regarding their powersports loan.
• Conduct outbound customer interview calls to gather information and resolve issues.
• Communicate and resolve customer issues via online chat channel, ensuring a seamless and efficient customer experience.
• Meet monthly productivity and quality goals, demonstrating a strong commitment to customer satisfaction and service excellence.
• Comply with all federal and state-specific laws that regulate collections and servicing activities, maintaining the highest level of integrity and professionalism.

Requirements:

* High School Diploma or GED required, with some college coursework a plus. Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.

• Minimum of 2 years related customer service experience in a fast-paced environment, with a proven track record of delivering exceptional customer experiences.
• Working knowledge of Word and Excel, with the ability to master the use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written, with the ability to communicate effectively through phone and online chat channels. Bi-Lingual English/Spanish a plus.
• Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability and a customer-centric approach.
• Ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and punctuality is essential.

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join arenaflex?

* Be part of a dynamic, remote-first company with a strong focus on customer satisfaction and service excellence.

• Enjoy a comprehensive benefits package, including robust health care plans, generous PTO, and retirement plan with company match.
• Develop your skills and career with ongoing training and development opportunities.
• Work in a fast-paced, collaborative environment with a team of dedicated professionals.
• Make a real difference in the lives of our customers, delivering exceptional experiences and building strong relationships.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job