Experienced Technical Support - Customer Service Representative – Remote Night Shift
Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a Technical Support - Customer Service Representative, you will be part of a dynamic team that provides exceptional customer service and support to clients worldwide. If you're looking for a "work from home" career change with a company that values its employees and offers a range of benefits and opportunities for growth, then this role is perfect for you.
About arenaflex
arenaflex is a global leader in customer experience and technology services, with a reputation for delivering innovative solutions that drive business growth. Our company culture is built on the principles of inclusivity, diversity, and employee empowerment, making us a great place to work for those who share our values. We're proud to have been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year.
Job Summary
As a Technical Support - Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients via inbound and outbound calls, emails, and chats. You will work from home, using your own computer and internet connection, and will be required to work an evening or overnight schedule. If you're a customer service professional with a passion for building strong relationships and resolving complex issues, then this role is perfect for you.
Key Responsibilities
* Provide exceptional customer service and support to clients via inbound and outbound calls, emails, and chats
- Resolve routine problems and questions regarding client products and services
- Build strong relationships with clients to ensure high levels of satisfaction and loyalty
- Work collaboratively with internal teams to resolve complex issues and improve customer experience
- Stay up-to-date with client products and services to provide accurate and informed support
- Meet or exceed performance targets and quality standards
- Participate in ongoing training and development to improve skills and knowledge
Requirements
* Strong focus on building customer relationships and providing exceptional service
- 1+ year of customer service experience, preferably in a technical support role
- Ability to work an evening or overnight schedule (6pm-2am or 10pm-6am)
- Technical support experience preferred, but not required
- High school diploma or GED required
- Quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking and ability to work under pressure
- Eagerness to learn new technologies and stay up-to-date with industry trends
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- Desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
Benefits
* Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
What We Offer
* A dynamic and supportive work environment that encourages growth and development
- Opportunities to work with a global team and contribute to a company that makes a difference
- A comprehensive benefits package that includes paid training, performance-based incentives, and a range of health and wellness programs
- A chance to make a real impact on our clients' businesses and contribute to their success
- A fun and inclusive company culture that values diversity, equity, and inclusion
How to Apply
If you're a motivated and customer-focused individual who is passionate about building strong relationships and resolving complex issues, then we want to hear from you. Apply now to join our team as a Technical Support - Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodation during the application or interview process, please let us know and we will do our best to support you.
Disclaimer
arenaflex reserves the right to modify or withdraw this job posting at any time without notice. This job posting is not a contract and is subject to change. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job