Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement

At arenaflex, we are dedicated to providing exceptional customer service and support to our valued donors and community partners. As an Experienced Customer Support Agent, you will play a vital role in our tele-recruiting efforts, working from the comfort of your own home to engage with blood donors and schedule appointments. If you are a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization in the healthcare industry, committed to providing life-saving blood products to patients in need. Our team of dedicated professionals is passionate about making a difference in the lives of others, and we are seeking like-minded individuals to join our team. As a remote Customer Support Agent, you will be an integral part of our tele-recruiting efforts, working closely with our team to ensure the success of our blood donation programs.

Job Duties

As an Experienced Customer Support Agent, your primary responsibilities will include:

• Performing a variety of tele-recruiting functions in support of our defined goals for the Division
• Contacting blood donors by telephone using a dialer system to recruit for blood donation
• Using information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls
• Scheduling appointments while providing positive service experience to maximize donor show rates
• Following a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintaining daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Developing a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintaining accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Responding to or transferring inbound calls to the appropriate party
• Performing other related duties as assigned

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• Minimum one year of telemarketing, customer service, or call center experience
• Proficiency in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

Our training program is designed to ensure your success in this role. The training schedule is as follows:

• Week 1: In-house training at our office

+ Monday: 7:45 am - 4:30 pm + Tuesday - Friday: 10:00 am - 6:30 pm

• Week 2: Remote learning (Nesting/OJT) at home

+ Monday - Friday: 10:00 am - 6:30 pm

• Week 3: Continue remote learning (Nesting/OJT) at home

+ Monday - Thursday: 10:00 am - 6:30 pm + Friday: Production day, resume Sunday-Thursday schedule

• Actual work schedules after 3 weeks of training completed:

+ Full-time: Sunday: 11:30 am - 8:00 pm, Monday - Thursday: 12:00 pm - 8:30 pm

Work Environment and Company Culture

As a remote Customer Support Agent, you will have the flexibility to work from the comfort of your own home. Our team is passionate about making a difference in the lives of others, and we are committed to providing a positive and supportive work environment. We offer a range of benefits and perks, including:

• Competitive compensation package
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and supportive team environment

How to Apply

If you are a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and learn more about our team and culture. Apply Now! Apply for this job