Experienced Customer Service Coordinator – Remote Customer Support Team at arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Coordinator to join our remote customer support team, providing top-notch service to our valued customers while working from the comfort of your own home.

Why Join arenaflex?

At arenaflex, we're more than just a company – we're a family. We're a global organization with a rich history of innovation and a commitment to excellence. Our team members are the heart and soul of our organization, and we're dedicated to providing them with the tools, resources, and support they need to succeed. Whether you're looking for a new challenge, a better work-life balance, or simply a company that shares your values, we invite you to join our dynamic team.

Job Responsibilities:

As a Customer Service Coordinator at arenaflex, you'll be the face of our company, interacting with customers in a courteous, efficient, and professional manner. Your primary responsibilities will include:

• Promoting and selling air travel to the traveling public or freight forwarders
• Providing assistance with passenger check-in and load acceptance
• Interpreting authorities' guidelines and requirements for domestic and international travel or shipment shipments
• Meeting and dispatching planes within set-up times
• Providing assistance to distressed passengers and customers
• Protecting company assets and revenue
• Ensuring a safe journey for all passengers
• Possessing the physical ability and dexterity to perform various job-related duties
• Using organizational skills to perform multiple tasks within a limited timeframe
• Being self-motivated and requiring minimal supervision
• Responding and assisting during safety and emergency situations
• Following internal and external regulations and procedures
• May be required to drive and operate air stairs to various types of aircraft to enplane and deplane passengers
• Responsible for the overall performance in the work location and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control capabilities, including air-to-ground communication and Tower capabilities

What You'll Need for Success:

To succeed in this role, you'll need:

• A high school degree or GED
• The ability to read, write, fluently speak, and understand the English language
• Bilingual language skills are required in some locations
• A valid driver's license as required by local authorities
• Must satisfy FAA background checks to qualify for unescorted access to airport security identification display areas (SIDA), if applicable
• Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable
• Ability to work abnormal and/or prolonged hours, including weekends and holidays
• Must be able to work on a regular and timely basis

What You'll Get:

At arenaflex, we're committed to providing our team members with a comprehensive benefits package that includes:

• Travel Perks: With over 6,800 daily flights across our global network, you'll have access to 365 destinations and the opportunity to explore new places with your family and friends.
• Health Benefits: On day one, you'll have access to health, dental, prescription, and vision benefits that will help you stay healthy. We also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself, which is why our wellness programs provide you with the tools, resources, and support you need to thrive.
• 401(k) Program: Available upon hire, our 401(k) program offers company contributions to help you save for your future.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join Our Inclusive and Diverse Team:

At arenaflex, we believe that diversity and inclusion are the foundation of a dynamic and successful team. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, while helping team members reach their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global customer base.

Ready to Join Our Team?

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our remote customer support team at arenaflex and take the first step towards a rewarding and challenging career. Apply Job! Apply for this job