Customer Support Specialist – Part-Time Remote Opportunity with arenaflex
Job Title:
Customer Support Specialist – Part-Time Remote Opportunity with arenaflex
Job Description:
Introduction to arenaflex
At arenaflex, we're passionate about delivering exceptional patient care and support to our communities. As a leading provider of healthcare services, we're committed to making a positive impact on the lives of our patients and their families. Our Customer Support team is a vital part of this mission, and we're seeking a highly skilled and compassionate Customer Support Specialist to join our team.
About the Role
As a Customer Support Specialist with arenaflex, you'll play a critical role in providing positive customer experiences through timely and efficient communication with our patients, families, and healthcare professionals. You'll be part of our Customer Support Center team, working remotely from the comfort of your own home, but with the flexibility to work from either Columbus, OH or Pittsburgh, PA areas.
Key Responsibilities:
* Actively listen and probe callers in a professional and timely manner to determine the purpose of the calls.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experiences.
- Resolve issues by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment.
- Have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
- Effectively work with others and promote teamwork to generate positive and creative results.
Work Schedule:
* Part-time, 24 hours a week
- Every Saturday, 8pm to 8am
- Every Sunday, 8pm to 8:30am
What We Offer:
* Competitive hourly pay in the range of $16-$18
- Daily Pay Option Available
- Opportunities to pick up extra shifts occasionally during the week (12am to 8:30am shift)
Qualifications:
* Ability to work every weekend, 3rd shift
- High school diploma
- One (1) year experience in customer service
- Ability to work in a remote setting
- Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
- Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
- Proficient in software programs and able to navigate between computer systems.
- Ability to sit in front of a computer for long periods of time.
- Travel is required for training and onsite orientation at an office nearest to you.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe that our patients deserve the very best, and we're dedicated to delivering exceptional care and support to our communities. As a Customer Support Specialist with arenaflex, you'll have the opportunity to:
- Make a meaningful difference in the lives of our patients and their families
- Work with a talented and compassionate team of healthcare professionals
- Develop your skills and expertise in customer service and communication
- Enjoy a competitive compensation package and benefits
- Take advantage of opportunities for career growth and advancement
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that welcomes and values individuals from all backgrounds. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and their families, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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