Experienced Call Center Customer Service Representative (Work from Home) in Tennessee at arenaflex
Job Summary:
Join arenaflex, a global leader in communications and technology, as a Call Center Customer Service Representative (Work from Home) in Tennessee. This is an exciting opportunity to be the voice of arenaflex, creating meaningful connections with customers and driving sales growth. As a member of our team, you'll redefine customer service, introducing the latest technology, services, and offers to our customers. With a competitive salary, comprehensive benefits, and opportunities for career growth, we invite you to join our dynamic team.
About arenaflex:
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and customer-centric approach, we strive to deliver exceptional experiences to our customers. Our commitment to excellence, diversity, and inclusion has made us a preferred employer in the industry.
Job Description:
As a Call Center Customer Service Representative (Work from Home) in Tennessee, you'll be responsible for handling customer service calls, resolving complex issues, and delivering personalized recommendations for our latest products and services. Your goal will be to provide effective and timely resolutions for customers, meet monthly sales goals, and deliver an outstanding customer experience.
Key Responsibilities:
* Handle customer service calls ranging from billing and payments to plan changes and upgrades
- Use creative problem-solving skills to address complex customer questions and concerns
- Navigate between multiple tools and systems to update customer accounts and maintain records
- Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
- Meet monthly sales goals and deliver an outstanding customer experience
- Instill confidence and loyalty in customers through thoughtful listening and knowledge of arenaflex's products and services
- Resolve complex customer issues virtually using various tools and resources
- Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Perform basic troubleshooting on both products and services
- Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
What You Can Look Forward To:
* Competitive salary: $15.54 - $17.36 hourly + additional compensation up to $3,000 if all sales goals and performance expectations are met
- Comprehensive benefits package, including:
+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year) + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone
- Opportunities for career growth and development, including training on the latest technology, devices, and our entire lineup of products, services, and promotions
- A dynamic and supportive work environment, with a focus on diversity, inclusion, and employee well-being
Requirements:
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
- Work From Home Requirements:
+ Verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + Compliance with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) + Participation in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
What We're Looking For:
* A customer-centric approach, with a focus on delivering exceptional experiences
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Flexibility to adapt to changing situations and requirements
- A passion for learning and growth, with a desire to develop new skills and knowledge
How to Apply:
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now for the Call Center Customer Service Representative (Work from Home) role in Tennessee. Apply Job!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer, committed to diversity, inclusion, and employee well-being. We welcome applications from qualified candidates of all backgrounds and perspectives.
Contact Us:
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [email protected]
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