Experienced Student Loan Advisor – Customer Contact Center Work From Home Opportunity

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for navigating complex situations and providing clear, concise solutions? If so, we invite you to join arenaflex, a dynamic and family-oriented organization that values diversity, equity, and inclusion. As a Customer Contact Center representative, you will play a vital role in supporting student borrowers with their questions and concerns, while also having the opportunity to work from home after 90 days of meeting our performance standards.

About arenaflex

arenaflex is a leading organization that prides itself on creating a team-driven environment where employees feel valued, supported, and empowered to grow. We believe that every individual has a unique perspective and skillset to offer, and we strive to foster a culture of inclusivity, respect, and open communication. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, training programs, and community outreach initiatives.

Job Summary

As a Student Loan Advisor, you will be responsible for providing exceptional customer service to student borrowers, answering their questions, and resolving any emerging problems they may face. You will work closely with our team to ensure that our customers receive accurate and timely information, while also maintaining a positive and professional demeanor. This is an excellent opportunity to establish a career in customer service, while also having the potential to work from home after 90 days of meeting our performance standards.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, and processing applications

• Practice active listening, empathy, and clear communication to resolve customer concerns and provide solutions
• Utilize standard technology such as a telephone, email, and web browser to navigate to pre-scripted responses and provide basic general and claims-specific information
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, and documentation of calls
• Assist callers with filling out their application and submitting it electronically to the plan provider for processing
• Complete basic call log, documentation, and related call details for each phone inquiry

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High School diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• The ability to effectively work within established key performance indicators/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong Computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance paid for by arenaflex
• Day one of employment, you will receive paid holidays if you meet the criteria

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and making a positive impact on people's lives. We offer a range of benefits and perks, including competitive pay, sick time, special event days, and life insurance. Our company culture is built on the principles of respect, open communication, and teamwork.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to investing in the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our team is passionate about learning and development, and we encourage our employees to take ownership of their professional growth and development.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including competitive pay, sick time, special event days, and life insurance. We also offer a range of benefits and perks, including paid holidays, flexible work arrangements, and opportunities for career advancement.

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our application process. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Proprietary & Confidential Statement

This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex. Apply for this job