Experienced Remote Chat & Text Therapist – Behavioral Health Counseling and Crisis Intervention

Join arenaflex, a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. Are you a compassionate and skilled therapist looking for a challenging and rewarding remote opportunity? Do you have a passion for providing high-quality services to individuals, families, and youth in need? Look no further than arenaflex, a renowned non-profit organization that has been serving the community since 1987. As an Experienced Remote Chat & Text Therapist, you will play a vital role in ensuring the quality of services to clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services.

About arenaflex

arenaflex is an industry-leading non-profit organization that provides a wide range of services, including behavioral health counseling, crisis intervention, and suicide prevention. Our mission is to empower individuals, families, and communities to achieve their full potential and live healthy, fulfilling lives. With a strong commitment to diversity, equity, and inclusion, we strive to create a welcoming and supportive environment for all individuals, regardless of their background, culture, or identity.

Job Summary

As an Experienced Remote Chat & Text Therapist, you will be responsible for providing direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. You will also be expected to supervise remote clinical staff, provide quality assurance of the program's service delivery, and complete clinical documentation thoroughly, clearly, and accurately. This is a full-time remote role, and you will be required to work beyond your scheduled shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift.

Key Responsibilities

* Answer all chats & texts in a timely and professional manner while meeting agency goals

• Effectively assess clinical situations and needs of all chatters
• Provide quality assurance of the program's service delivery
• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
• Forward internal referrals to the appropriate program(s) with all required information in a timely manner
• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
• Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift
• Comply with and assure compliance by staff with the agency's standard of care for service delivery
• Assist with Quality Management, Quality Assurance, and Utilization Review as assigned by management
• Ensure quality service delivery including clinical care and all associated documentation
• Maintain all client records in accordance with agency policies and procedures
• Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs
• Provide instruction and training for interns and staff
• Adhere to the agency's policies and procedures and assure that staff is in compliance
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency

What You'll Provide

* Excellent oral and written communication skills

• Clear and effective communication
• Strong customer service
• Strong problem-solving and analytical skills
• Ability to document detailed information
• Ability to multitask
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
• Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners

Education and Experience

* Bachelor's Degree in Counseling, Social Work, or related field required

• Minimum of 5 years of experience in the behavioral health field
• Crisis Experience preferred
• Supervisory experience preferred
• Program Development preferred

What You'll Experience

* The typical work environment will be at an arenaflex office, working indoors

• Employees must be able to lift up to 25 pounds at times

What You'll Receive

* Generous PTO (15 days the first year)

• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company-paid Life/AD&D and Long Term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care Assistance
• Pet Insurance and much more!

arenaflex is an Equal Opportunity Employer

arenaflex is committed to diversity, equity, and inclusion. We strive to create a welcoming and supportive environment for all individuals, regardless of their background, culture, or identity. We are an EEO/AA Employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

If you are a motivated and compassionate therapist looking for a challenging and rewarding remote opportunity, apply now to join the arenaflex team. We look forward to hearing from you!

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