Experienced Customer Service Representative – Overnight Shift at arenaflex
Join arenaflex, a leading retail provider of alternative financial services, as we continue to revolutionize the way people manage their day-to-day financial needs. As a Customer Service Representative on our overnight shift, you will be the primary point-of-contact with our customers, delivering exceptional service and promoting our products and services to ensure repeat business.
About arenaflex
arenaflex, founded in 1997 by Bob and Dan Wolfberg, is a leading retail provider of alternative financial services with over 200 financial service centers in 12 states. Our mission is to provide consumers with convenient financial products and services that are transparent, affordable, and easy to use. We believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.
Position Overview
As a Customer Service Representative, you will be the face of arenaflex, accountable for delivering superior customer service and promoting our products and services. You will be responsible for maintaining company standards of quality and complying with all policies and procedures. Your role will be critical in ensuring that our customers have a positive experience with arenaflex, which will lead to repeat business and referrals.
Key Responsibilities
* Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Essential Qualifications
* Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Preferred Qualifications
* Previous experience in a financial services or retail environment
- Knowledge of financial products and services
- Experience with cash handling and operating a cash register
- Ability to work in a fast-paced environment with moderate to high noise levels
Physical Requirements
* Must be able to sit and/or stand for long periods of time
- Ability to lift 15 lbs
- Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
Benefits
* Medical/dental/vision benefits for eligible employees
- 401k plan with company match
- Vacation time and opportunities for advancement
- On-going training and development opportunities
- A dynamic and supportive work environment
Core Values
* Communication: We believe in open and honest communication with our customers, employees, and partners.
- Customer Focus: We are committed to delivering exceptional customer service and ensuring that our customers have a positive experience with arenaflex.
- Integrity and Trust: We operate with integrity and trust, ensuring that our customers and employees can rely on us to do the right thing.
- Teamwork: We believe in collaboration and teamwork, working together to achieve our goals and objectives.
- Results: We are results-driven, focused on delivering exceptional results and exceeding our customers' expectations.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity Employer. We are committed to diversity and inclusion, and we welcome applications from qualified candidates from diverse backgrounds. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Reasonable Accommodations
arenaflex provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [email protected] to make arrangements.
Fair Chance Initiative for Hiring Ordinance
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact our Recruiter at [insert contact email or phone number]. We look forward to hearing from you! Apply for this job