Customer Service Loyalty Champion II – Empowering Customer Loyalty at arenaflex
Are you a customer service professional with a passion for delivering exceptional experiences and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Loyalty Champion II, where you'll play a critical role in building customer loyalty and driving revenue growth.
About arenaflex
arenaflex is a leading provider of innovative solutions that empower people to live, work, and play. Our mission is to power and empower how people connect with what brings them joy. We're a community of innovators, creatives, and problem-solvers who share a passion for driving impact and making a difference in the world. At arenaflex, we believe that listening is where learning begins, and we're committed to building trust and lifting our communities through our actions and behaviors.
Your Role as a Customer Service Loyalty Champion II
As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll be the face of arenaflex, providing exceptional experiences that turn every contact into a sale or save opportunity. Your goal will be to grow the business by completing full end-to-end account analyses, executing targeted loyalty and retention strategies, and providing an exceptional experience that listens for bells of churn during conversations.
Key Responsibilities:
* Handling and resolving escalated customer concerns that have varying levels of complexity
- Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex
- Embracing the Service Plus mindset by resolving customer concerns and future concerns
- Growing the business, which includes completing a full end-to-end account analysis
- Executing targeted loyalty and retention strategies for high-value and at-risk customers
- Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
- Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
- Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
- Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
- After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts
What We're Looking For:
* Bachelor's Degree or one or more years of customer service experience
- One or more years of sales experience
- Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
- A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
- Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
- You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided
Even Better If You Have:
* A degree
- Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
- Experience promoting and upselling products or services
- One or more years of Retention experience
Home Office Requirements:
* You'll work from home in this remote role, with occasional in-person meetings and training
- The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
- Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
- A dedicated, quiet, and private workspace
- arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements
- Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections
Why Join arenaflex?
* We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status
- We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
- We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best
- Check out our diversity and inclusion page to learn more
What We Offer:
* Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Opportunities to work on high-impact projects and initiatives
How to Apply:
If you're a motivated and results-driven customer service professional who is passionate about delivering exceptional experiences and driving business growth, we invite you to apply for the Customer Service Loyalty Champion II role at arenaflex. Please submit your application, including your resume and a cover letter, through our online application portal. Apply Now! We can't wait to hear from you! Apply for this job