Job Title: Cement Dispatch & Customer Service Representative at arenaflex
Unlock a Rewarding Career in Cement Dispatch & Customer Service at arenaflex
Are you a customer-focused and detail-oriented individual with a passion for dispatch and logistics? Do you thrive in fast-paced environments where no two days are the same? Look no further than arenaflex, a leading company in the cement industry, where we're seeking a skilled Cement Dispatch & Customer Service Representative to join our team.
About arenaflex
arenaflex is a dynamic and innovative company that's revolutionizing the cement industry with its cutting-edge technology and commitment to customer satisfaction. With a strong presence in the Chicagoland & NWI/WI area, we're dedicated to providing top-notch services to our customers while fostering a positive and inclusive work environment for our employees.
Job Summary
As a Cement Dispatch & Customer Service Representative at arenaflex, you'll play a critical role in ensuring the smooth operation of our dispatch team, interacting with customers, vendors, and company operations with a professional and service-oriented approach. You'll be responsible for processing orders, determining vendor/hauler selection, maintaining relationships with suppliers, and ensuring the highest levels of service, satisfaction, and profitability.
Key Responsibilities
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Dispatch
+ Process customer, driver, and hauler inquiries and orders using dispatch system + Determine best delivery methods and negotiate rates directly with vendors and customers + Solicit and schedule orders in a timely and efficient manner + Schedule trucks to maximize efficiency and profitability + Manage hauler relationships, paperwork collection, and order processing + Work with customers to adjust truck demand to meet proper delivery rate + Determine callouts for the next day
Global Responsibilities
+ Regular attendance and physical presence at work is an essential function of this position + This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs
Qualifications
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Education/Specialized Knowledge/Professional Certifications
+ High School Diploma or equivalent required + Extensive knowledge of the Chicagoland & NWI/WI area
Experience
+ Minimum of 2 years of dispatch experience
Skills/Abilities
+ Ability to read, write, and speak Spanish and Polish preferred + Ability to make quick decisions that meet established goals when under pressure + Read and understand maps + Remain calm in high-pressure situations + Communicate effectively with a wide variety of customers and an effective problem solver + Good computer skills and general knowledge of Sales and Dispatch software
Working Conditions
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Operation within a professional office environment
* Routine usage of standard office equipment such as computers, phones, photocopiers, and filing cabinets *
Extensive email, messaging, and phone communication
* Customer contact, driver management, and daily dispatching may result in stressful situations *
Handle extended hours during peak season / as business deems necessary
* Varied work schedule – split coverage during peak demands. Generally, office hours during season 5:00 AM - 5:30 PM Monday -Friday, periodic Saturdays (6AM -2PM), Off season 7:30AM-3:30 PM Monday -Friday
Physical Requirements
* Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling *
Frequent use of fingers, wrists, and hands to enter data using a keyboard
* Regularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms *
Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
Specific Vision Abilities Required
* Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
Ready to Join the arenaflex Team?
If you're a motivated and customer-focused individual with a passion for dispatch and logistics, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic and innovative company that's revolutionizing the cement industry.
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