Experienced Customer Care Specialist, FinOps – Delivering Exceptional Financial Services Experience
At arenaflex, we're dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a Customer Care Specialist, FinOps, you'll play a vital role in delivering exceptional financial services experience to our customers. If you're passionate about providing top-notch support and have a knack for resolving complex challenges, we want to hear from you!
About arenaflex
arenaflex was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we're a leading cloud-based platform for work execution, and our mission is to empower organizations to achieve their goals through innovative solutions. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Your Role
As a Customer Care Specialist, FinOps, you'll be the first point of contact for our customers regarding financial queries, phone calls, and voicemails. Your primary responsibilities will include:
- Researching, responding to, and resolving inquiries from our customers within 48 hours of receiving the inquiry, prioritizing based on customer impact
- Answering customer payment and invoice questions
- Assisting customers with desired changes to their account
- Assisting arenaflex employees with questions and problems
- Providing a great arenaflex customer experience
- Resolving difficult or complicated challenges diplomatically to best assist the customer and arenaflex
- Maintaining high-quality work, including timeliness, completeness, and accuracy
- Performing other tasks as assigned by your Manager of FinCare
What We're Looking For
To succeed in this role, you'll need:
- A High School Diploma or equivalent
- Experience with Service Ticket/Case systems
- Experience with ERP systems
- Experience with Data Entry
- At least 1 year of customer service experience
- Excellent verbal and telephone skills
- The ability to type 50+ words per minute with high accuracy
- Regular and predictable attendance is a must
Perks and Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity – Restricted Stock Units (RSUs) with all offers
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development, including access to LinkedIn Learning online courses
- Company-funded perks, including a counseling membership, primary care membership, local retail discounts, and your own personal arenaflex account
- Teleworking options from any registered location in the U.S. (role-specific)
Our Culture
At arenaflex, we're committed to building an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. We're looking for people who are driven, authentic, supportive, effective, and honest. If your career path has been nontraditional, that will set you apart. We welcome diverse perspectives and people who aren't afraid to be innovative – join us!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for resolving complex challenges, we want to hear from you! Apply now to join our team as a Customer Care Specialist, FinOps. Apply for this job