Experienced Live Chat Customer Service Advisor – Virtualized Support and Technology-Enabled Solutions

At arenaflex, we're revolutionizing the way education institutions deliver services to their students, and we're looking for a talented and dedicated Live Chat Customer Service Advisor to join our Student Success team. As a key member of our virtualized support team, you'll play a crucial role in providing exceptional customer experiences to learners and educators from around the world.

About arenaflex

arenaflex is the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community, empowering learners and educators to achieve their goals. We believe in the power of a truly diverse and inclusive workforce, and we're committed to creating a culture that values collaboration, innovation, and continuous learning.

About Student Success

Student Success brings virtualized support and technology-enabled solutions to the world's most progressive institutions. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. We're dedicated to building a better educational experience for everyone by extending institutional resources to meet the growing demands of learners.

Job Summary

As a Live Chat Customer Service Advisor, you'll be responsible for resolving end-user inquiries, providing complete and accurate information to customers, and handling situations with customers in a timely and effective manner. You'll work closely with management to assist with special projects and respond to all inbound chats during your scheduled shift. If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Resolve end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries

• Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handle and resolve situations with customers in a timely and effective manner
• Assist management with special projects relating to customer service
• Respond to all inbound chats and assist management for the entire shift, with the exception of assigned break times
• Handle multiple job tasks at one time and escalate issues in a timely manner

Requirements

* Willing to accept a temporary assignment

• Must have a minimum of 3 months live chat experience
• Ability to pass a typing speed test and type 50 WPM
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
• Ability to sit and work at a desk and on the computer for extended periods of time
• Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• High School diploma or GED
• Must be at least 18 years old
• Ability to work a variable schedule, including evenings and weekends, based on call center needs
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state*

* Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + Mobile Broadband is not supported (satellite, wireless/cellular hotspot service, and point-to-point internet service) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection (wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges)

Benefits

As a Live Chat Customer Service Advisor at arenaflex, you'll enjoy a range of benefits, including:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible scheduling and remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. To apply, click on the link below: Apply Job! We can't wait to hear from you! Apply for this job