Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're committed to revolutionizing the way we interact with our customers, and we're looking for a talented Senior Manager of Forecasting to join our team. As a leader in the industry, arenaflex strives to be the most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – we continue to grow and evolve as a world-class e-commerce platform. Our evolution from a web site to an e-commerce partner to a development platform is driven by the spirit of innovation that is part of our DNA. The world's brightest technology minds come to arenaflex to research and develop technology that improves the lives of shoppers and sellers around the world. As a Senior Manager of Forecasting, you will play a critical role in creating and delivering contact forecasts that we will use to generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network.

About the Role

As a Senior Manager of Forecasting, you will be responsible for managing a team of analysts and managers spread across multiple countries, developing short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets. You will lead a high-performing team, ensuring low error contact forecasts to ensure service level delivery. Strong initiative, team leadership, project management, and quantitative skills are imperative, as well as the ability to lead and grow high performers. This is a high-impact role with goals that directly impact the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale. You will interact with senior CS leadership on a regular basis to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives.

Key Responsibilities

* Manage a team of analysts and managers spread across multiple countries, developing short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets

• Lead a high-performing team, ensuring low error contact forecasts to ensure service level delivery
• Develop and implement forecasting strategies to improve accuracy and reduce errors
• Collaborate with senior CS leadership to identify opportunities for process improvements and implement changes
• Participate in strategic long-term planning initiatives to drive business growth and improvement
• Develop and maintain relationships with cross-functional teams to ensure alignment and effective communication
• Analyze and interpret large datasets to identify trends and opportunities for improvement
• Develop and maintain forecasting models and tools to improve accuracy and efficiency
• Provide regular updates and insights to senior leadership on forecasting performance and opportunities for improvement

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in Forecasting/Planning
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

What We Offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Generous paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and experienced leader with a passion for forecasting and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply Now! Apply for this job