Experienced Customer Service Representative – Luxury Fashion E-commerce
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading online shopping destination for fashion and style, we're seeking a driven and action-oriented individual to join our Amazon Customer Care Center team as a Work From Home Customer Service Representative. If you're passionate about luxury goods, have a knack for multitasking, and thrive in a dynamic work environment, we'd love to hear from you.
About arenaflex
arenaflex is a Madison, Wisconsin-based company that's part of the Amazon family. We're a fully integrated subsidiary that's dedicated to providing women around the world with the best collection of clothing from well-known and up-and-coming designers. With over 500 international brands on board, we offer a curated and nuanced selection of ready-to-wear and accessories that's fashion-forward, quick, and free international shipping. Our mission is to make fashion accessible to everyone, and we're looking for talented individuals like you to help us achieve it.
The Role
As a Customer Service Representative, you'll be responsible for responding to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. You'll guide customers through the ordering procedure online, address post-order inquiries regarding delivery, billing, and shipping, and take advantage of a range of software tools to address client inquiries. You'll also help consumers with both domestic and international concerns by working with outside shipping contractors.
Responsibilities
* Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials
- Guide customers through the ordering procedure online
- Address post-order inquiries regarding delivery, billing, and shipping
- Take advantage of a range of software tools to address client inquiries
- Help consumers with both domestic and international concerns by working with outside shipping contractors
- Collaborate with colleagues to resolve complex customer issues
- Stay up-to-date on product knowledge and fashion trends to provide expert advice to customers
- Meet or exceed performance metrics and goals
Requirements
*
BASIC REQUIREMENTS
+ High school graduation or its equivalent + Two or more years of experience in the retail, service, or customer service industries + Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders + Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs + Excellent organizational, time-management, and prioritization abilities + Flexibility with a full-time schedule, including shift assignments on weekends and evenings + A keen eye for detail and a high level of accuracy + Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service + Working knowledge of MS Office Suite and Internet Explorer
PREFERRED QUALIFICATIONS
+ Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian
What We Offer
* Competitive hourly rate of $19.00 per hour
- Full-time, direct hire employment with opportunities for career growth and development
- Flexible scheduling with opportunities to work various shifts, including nights, weekends, and holidays
- Comprehensive benefits package, including medical, financial, and other benefits
- Opportunities for professional development and training
- Collaborative and dynamic work environment with a team of passionate and dedicated professionals
- Recognition and rewards for outstanding performance and contributions
About Our Company Culture
At arenaflex, we value diversity and encourage individuals from all backgrounds to apply. We're an equal opportunity employer and are committed to creating a workplace that's inclusive, respectful, and supportive. We believe that our differences are what make us stronger, and we're passionate about fostering a culture that celebrates individuality and promotes growth and development.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for multitasking, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience further.
Total Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company, and we offer a range of benefits and rewards to support your career growth and development.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive, and we believe that our differences are what make us stronger. Apply for this job