Experienced Crisis Specialist – 988 Chat/Text Support (3rd Shift) – Remote Opportunity

Are you passionate about delivering care that changes people's lives? Do you have a strong desire to make a positive impact on the mental health and well-being of individuals in crisis? If so, we invite you to join arenaflex, a leading nonprofit behavioral health system, as a Crisis Specialist on our 24/7/365 mental health crisis/suicide prevention focused team.

About arenaflex

arenaflex is a dynamic, well-established organization that offers rewarding opportunities to serve all ages in a variety of settings. As a trauma-informed organization, we endorse an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Our commitment to delivering care that changes people's lives starts with our employees, who enjoy a range of benefits and opportunities for growth and development.

Job Summary

We are seeking an experienced Crisis Specialist to join our remote team, working a 3rd shift schedule (Friday, Saturday, Sunday, 6pm-2:30am CST). As a Crisis Specialist, you will provide telephonic or chat clinical screenings and risk assessments, answer crisis contacts via the chat/text platform, and conduct follow-up calls for individuals who are deemed moderate to high risk for suicide. You will also participate in ongoing supervision, training, and team meetings, and assist with administrative tasks as needed.

Key Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments for individuals experiencing emotional distress

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Essential Qualifications

* Bachelor's degree in behavioral science, psychology, social work, or a related field

• Six months to one year of related crisis experience
• Certification as a Peer Recovery Specialist is also accepted
• Strong communication and interpersonal skills
• Ability to work effectively in a remote environment
• Knowledge of suicide assessments and crisis intervention
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* Master's degree in a related field

• Experience working with diverse populations, including those with mental health and substance use disorders
• Knowledge of trauma-informed care and cultural competence
• Certification in crisis intervention, such as QPR or ASIST

Skills and Competencies

* Effective communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Knowledge of trauma-informed care and cultural competence
• Ability to work effectively in a remote environment

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development through ongoing training and supervision

• Access to a range of benefits, including medical, dental, and vision health coverage, flexible spending and health savings accounts, and a 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D insurance, life insurance, and long-term disability (company paid)
• Diversity, equity, and inclusion employee resource groups
• Continuing education opportunities
• Employee assistance program

Work Environment and Company Culture

* arenaflex is a remote-friendly organization, offering a flexible and supportive work environment

• Our team is committed to delivering care that changes people's lives, and we strive to create a workplace that reflects the growing world around us
• We celebrate diversity and inclusion, and our approach to diversity is simple – it's about embracing everyone
• We are committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety

Compensation, Perks, and Benefits

* Competitive salary range: $19.10-$26.80 per hour

• Opportunities for professional growth and development through ongoing training and supervision
• Access to a range of benefits, including medical, dental, and vision health coverage, flexible spending and health savings accounts, and a 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D insurance, life insurance, and long-term disability (company paid)
• Diversity, equity, and inclusion employee resource groups
• Continuing education opportunities
• Employee assistance program

How to Apply

If you are passionate about delivering care that changes people's lives and have a strong desire to make a positive impact on the mental health and well-being of individuals in crisis, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job