Experienced Full Stack Technical Specialist - Datacom for arenaflex

Job Summary:

Join arenaflex, a leading innovator in the entertainment industry, as a Technical Specialist - Datacom. This exciting opportunity allows you to work from home, leveraging your technical expertise to support the Telecom Services program at Walt Disney World (WDW). As a key member of the Telecom Services team, you will provide field support, troubleshoot issues, and collaborate with various stakeholders to ensure seamless video and interactive experiences across the WDW property.

About arenaflex:

arenaflex is a global leader in the entertainment industry, renowned for its innovative approach to storytelling and immersive experiences. With a rich history of pushing boundaries, arenaflex continues to revolutionize the way people engage with entertainment. As a Technical Specialist - Datacom, you will be part of a dynamic team that drives the development of cutting-edge technologies, ensuring that arenaflex remains at the forefront of innovation.

Key Responsibilities:

* Provide administration to the WDW Telecom Services program, ensuring seamless video and interactive experiences across the property.

• Offer involved support for interactive installations, server upgrades, video installations, crisis maintenance, and blackout resolution.
• Provide local support to clients, guaranteeing functional support of the experience environment to maintain SLAs and Disney standards.
• Prepare and present metrics on uptime, usage, trends, and opportunities.
• Ensure telecom network maintains software and security updates.
• Oversee substitution and backup parts for all installations.
• Offer level 2 support for emergency break/fix of any Telecom Services devices through Assistance NOW.
• Responsible for maintaining and supporting Video Head End IP, RF QAM, and transcoding video.
• Collaborate with Resort Designing Group, FAM, OSI, and WDI.
• Assist with software patches and updates.
• Provide oversight of local delivery of consumables by vendors.
• Collaborate with other DPEP groups and service providers to provide efficient technical solutions.
• Oversight of the device refresh and recycling programs.
• Conduct in-depth investigations with field specialists.
• Oversee vendor relationships.

Essential Qualifications:

* 3+ years in the AV/Technology Industry

• 3+ years network cabling and routing experience
• Strong knowledge of Microsoft Office, SAP Workplace, and Assistance NOW
• Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
• Strong understanding and experience in commercial video distribution support, sustainment, and execution
• Demonstrated ability to manage escalations and blackouts.
• Strong knowledge of network security principles and industry best practices.
• Knowledge of investigation and reporting tools like Scene, Power BI
• Shown strong organizational and time management skills.
• Ability to meet designated deadlines and manage competing needs.
• Shown strong written and verbal communication skills
• Eagerness to learn new software applications
• Ability to appear on Saturday or Sunday as well as nighttime as required by client and business needs
• Self-motivated and driven
• Demonstrated ability to manage escalations and blackouts.
• Moderate experience in network cabling and routing.
• Interest in, and knowledge of, interactive and video systems and solutions
• Demonstrated success working with a range of partners

Preferred Qualifications:

* 3+ years in the AV or technology Industry, experience with video distribution, encoding, audio mixes, and IOT devices.

• 3+ years network cabling and routing experience

Education:

* Bachelor's Degree in computer science, video technology, data systems, engineering, mathematics, data analysis, or other related logical or technical discipline desired

• Or, equivalent certifications or potentially comparable work experience

Preferred Education:

* Various security and organization certifications

Licenses/Training:

* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)

Job Benefits:

* Remote Work Flexibility: As a remote worker, you can enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to establish a comfortable workspace.

• Balance between fun and serious activities: Remote work often provides better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities.
• Competitive Compensation: Many organizations offer competitive pay rates for senior-level positions, which can vary widely depending on the industry and company size.
• Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package.
• Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer contributions or matching.
• Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another.
• Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
• Investment Opportunities or Equity: In specific ventures or startups, you may be offered investment opportunities or equity in the organization.
• Performance Rewards: Depending on your job and company performance, you may be eligible for performance-based rewards or incentives.
• Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup.
• Flexible Hours: Depending on the organization's arrangements, you may have the flexibility to set your own working hours reasonably.
• Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues.
• Employee Discounts: Some organizations offer discounts on their products or services to their employees.
• Employee Benefits: Although you're working remotely, some organizations still provide suburbanite benefits like public transportation or parking sponsorships.
• Wellness Programs: Wellness programs can include gym memberships, wellness classes, or health challenges to promote employee well-being.
• Remote Team Building: Organizations may organize virtual team-building exercises or provide tools for remote employees to stay connected and engaged with their colleagues.

How to Apply:

If you're a motivated and experienced Technical Specialist - Datacom looking for a challenging and rewarding opportunity, apply now to join the arenaflex team. Visit our website to register as a candidate and submit your application. Apply for this job