Experienced Customer Journey and Engagement Analyst – Streaming Services and Digital Media

At arenaflex, we're passionate about creating immersive experiences for our audiences worldwide. As a leading entertainment company, we're home to a diverse portfolio of brands, including targeted streaming services, cable networks, and film distribution labels. Our commitment to innovation and customer satisfaction drives us to seek talented professionals who share our vision. We're excited to announce an opportunity for a skilled Customer Journey and Engagement Analyst to join our consumer marketing and media team in New York, New York. As a key member of our team, you'll play a critical role in developing and optimizing customer journeys, engagement, and retention for our streaming services.

About arenaflex

arenaflex is a global entertainment company that curates, produces, and distributes well-known films and television series for a wide range of brands. Our portfolio includes targeted streaming services like AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK, and HIDIVE; Cable networks include AMC, BBC America, IFC, Sundance TV, and WE tv; and two film distribution labels, IFC Films and RLJE Films. The company also runs arenaflex Studios, our in-house studio, production, and distribution operation behind critically acclaimed and fan-favorite originals like The Walking Dead Universe and the Anne Rice Immortal Universe. arenaflex Networks International is our international programming business.

Job Overview

We're seeking a highly energetic and analytical Customer Journey and Engagement Analyst to join our team. The primary focuses of this position will be the development and optimization of customer journeys, customer engagement, and retention for our streaming services. The ideal candidate will have broad involvement with digital marketing, customer experience, and data analysis. This position will be under the direction of the SVP, Product Strategy and Business Operations.

Key Responsibilities

* Identify key product strategies and features on partner platforms to help inform our owned and operated product roadmap

• Provide insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting
• Close strong analytical skills with the capacity to comprehend and apply complex data
• Work with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives
• Proactively pitch product solutions across the customer lifecycle that encourage sampling and acquisition

Essential Qualifications

* Experience in the streaming services industry is a plus

• Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)
• Highly organized, detail-oriented
• Strong analytical skills with the capacity to comprehend and apply complex data

Preferred Qualifications

* Bachelor's degree in Marketing, Business, or a related field

• Experience working with customer data platforms (CDPs) and data analysis tools
• Familiarity with streaming services and digital media industry trends
• Strong communication and collaboration skills

Skills and Competencies

* Strong analytical skills with the capacity to comprehend and apply complex data

• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving skills with the ability to think critically
• Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Professional development programs and training sessions
• Mentorship and coaching opportunities
• Opportunities for advancement and career growth
• Access to industry-leading tools and technologies

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values teamwork, creativity, and customer satisfaction. We offer a collaborative and inclusive work environment that encourages open communication and idea-sharing. Our employees enjoy a range of benefits, including:

• Comprehensive benefits package, including medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services
• Flexible work arrangements, including the option to work from home one day per week
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, bonus, and benefits. Our comprehensive benefits package includes:

• Medical, dental, vision, prescription drug coverage
• A 401(k) plan with company match
• A wellness program with access to fitness classes and wellness resources
• Tuition reimbursement and education assistance
• Paid time off and paid parental leave
• Adoption services and fertility benefits

How to Apply

If you're a motivated and analytical professional with a passion for customer experience and digital marketing, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. All applicants are taken into consideration for employment regardless of race, color, religion, creed, alienage, citizenship, gender, gender identity, national origin, ancestry, genetic predisposition or carrier status, age, marital status, familial status, status as a victim of domestic violence, stalking, or sexual assault, sexual orientation, disability, or any other characteristic that is protected by federal, state, or local law. Apply for this job