Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our users and helping us achieve our vision of a more connected and efficient world.

About arenaflex

arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to thrive in an ever-changing digital landscape. With a strong commitment to excellence, collaboration, and customer satisfaction, we're shaping the future of technology and creating opportunities for growth and success.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state. As a key member of our support team, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and ensuring seamless user experiences. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for our myColorado mobile application, responding to user inquiries, and resolving issues in a timely and professional manner.
• Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using your technical expertise and diagnostic tools to identify and resolve issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employing Incident Management procedures to enter tickets into our required tracking system, ensuring accurate and timely issue tracking and resolution.
• Collaborating with our development team to identify and resolve issues, providing feedback and insights to improve our application and services.
• Staying up-to-date with the latest technology trends, best practices, and industry developments to continuously improve our support services and user experiences.

Minimum Qualifications

To be considered for this role, you must meet one of the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We recognize that experience and education can take many forms, and we're open to considering substitutions for the required qualifications. These may include:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we encourage candidates with the following preferred qualifications to apply:

• Jira experience and knowledge of Agile and Scrum methodology.
• ITIL Certification and government work experience.
• Familiarity with Apple and Google Play Store, as well as diagnostic tools and diverse range of mobile device makes and models.

What We Offer

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Flexible remote work options from anywhere in Colorado.
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.

How to Apply

If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job