Experienced Customer Support Agent – Tele-Recruiting and Donor Relations

At arenaflex, we're dedicated to making a difference in the lives of our community members by providing exceptional customer support and recruiting blood donors. As an Experienced Customer Support Agent, you'll play a vital role in our team, working from the comfort of your own home to connect with blood donors and schedule appointments. If you're passionate about delivering outstanding customer service, working in a fast-paced environment, and making a positive impact, we want to hear from you!

About arenaflex

arenaflex is a leading organization in the healthcare industry, committed to providing high-quality services to our community. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our ranks. As a remote worker, you'll enjoy the flexibility of working from home while still being part of a dynamic and supportive team.

Job Summary

As an Experienced Customer Support Agent, you'll be responsible for performing a variety of tele-recruiting functions to support the defined goals of our Division. You'll work with blood donors to schedule appointments, provide exceptional customer service, and maintain accurate records to ensure a consistent donor experience. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Perform tele-recruiting functions to support the defined goals of our Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls
• Schedule appointments while providing positive service experience to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned
• May coordinate support of community and business donor groups to assure a positive image of arenaflex

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

* Week 1: In-house training (Monday to Friday, 7:45 am to 4:30 pm)

• Week 2: Remote learning (Monday to Friday, 10:00 am to 6:30 pm)
• Week 3: Continued remote learning (Monday to Thursday, 10:00 am to 6:30 pm) and production (Friday)

Actual Work Schedule

After completing three weeks of training, you'll work a full-time schedule:

• Sunday: 11:30 am to 8:00 pm
• Monday to Thursday: 12:00 pm to 8:30 pm

What We Offer

* Competitive compensation package

• Comprehensive benefits, including health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job