Customer Experience Representative - Mom & Baby: Join arenaflex's Mission to Revolutionize Home Health Products and Equipment Industry

As a compassionate customer service professional, are you ready to take your career to the next level by joining arenaflex's dynamic team? We're on a mission to create a better way of doing business by prioritizing our customers, community, and coworkers. If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we want to hear from you!

About arenaflex

arenaflex is a leading provider of home health products and equipment, dedicated to empowering new and expectant mothers with the support they need to thrive. Our innovative approach has taken the industry by storm, and we're committed to continuing our growth and success. With a team of over 40 customer service representatives, 7 inside sales managers, and a robust support system, we're poised to make a lasting impact in the lives of our customers.

The Opportunity

As a Customer Experience Representative on our Mom and Baby team, you'll play a vital role in delivering exceptional customer service to expecting mothers, MD offices, and insurance providers. Your performance will be measured against four key pillars: customer service, phone metrics, gross profit, and closing percentage. With a focus on meeting and exceeding these metrics, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Primary Responsibilities

As a Customer Experience Representative, your primary responsibilities will include:

• Working with customers who have requested mom and baby items through insurance
• Overseeing orders nationwide for mom and baby items through insurance
• Interfacing with existing customers to determine which products meet their needs
• Presenting arenaflex's services and handling inbound calls/emails from patients
• Contacting patients through outbound phone calls and emails
• Investigating and troubleshooting customer service issues
• Communicating with customers to provide equipment/sizing troubleshooting
• Prompt follow-up for services promised/rendered
• Entering new customer demographics and updating changes to existing accounts
• Documentation processing, including verification of insurance
• Order entry and data maintenance
• Other duties as assigned

Skills for Success

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent customer service skills
• Ability to handle high call volume
• Ability to work individually and as part of a dynamic team
• Self-motivated, with high energy and an engaging level of enthusiasm
• Exceptional verbal, written, listening, and presentation communication skills
• Self-disciplined with excellent critical thinking and organizational skills
• Self-starter and ability to multi-task and research
• Willingness to work in a high-stress environment
• Proven work history illustrating stability and reliability, and strong work ethics
• Sensitivity to patient care issues
• Maintain HIPAA confidentiality

Required Qualifications

To be considered for this role, you'll need to meet the following requirements:

• High school diploma or equivalent; some college preferred
• Microsoft Office computer skills
• 1+ years of customer service experience required
• 1+ years of multiple phone line experience
• Starting rate: $18 an hour!

What arenaflex Offers

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive pay
• Health plans with FSA or HSA options
• Dental and vision insurance
• Optional life insurance
• 401K with company match
• 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s)
• Additional parental benefits, including fertility stipends, free diapers, and breast pump
• Paid holidays
• PTO accrual from day one
• Employee Assistance Programs
• And much more!

Join the arenaflex Team

At arenaflex, we're proud of our commitment to our employees and our community. We've been recognized for our achievements, including:

• Family Forward Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you're looking for an opportunity to make a meaningful impact and join a dynamic team with unlimited growth potential, we want to hear from you! Apply now to become a part of arenaflex's mission to revolutionize the home health products and equipment industry. Apply Job! Apply for this job