Experienced Live Chat Customer Service Advisor – Virtualized Support and Technology-Enabled Solutions

At arenaflex, we're revolutionizing the education sector with our cutting-edge EdTech ecosystem, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community, empowering learners and educators to achieve their goals. We're committed to fostering a truly diverse and inclusive workforce, and we're excited to welcome talented individuals like you to our team.

About arenaflex's Student Success

arenaflex's Student Success brings virtualized support and technology-enabled solutions to the world's most progressive institutions. We provide comprehensive IT Help Desk and Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process, ultimately building a better educational experience for everyone.

Join our Remote Team

We're offering remote, work-from-home opportunities with immediate availability and flexible schedules. As a Live Chat Customer Service Advisor, you'll be part of a dynamic team that's dedicated to providing exceptional support to our customers. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we'd love to hear from you.

Key Responsibilities:

* Resolve end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries

• Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handle and resolve situations with customers in a timely and effective manner
• Assist management with special projects relating to customer service
• Respond to all inbound chats and assist management for the entire shift, with the exception of assigned break times
• Handle multiple job tasks at one time and escalate issues in a timely manner

Requirements:

* Willing to accept a temporary assignment

• Minimum of 3 months live chat experience
• Ability to pass a typing speed test and type 50 WPM
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
• Ability to sit and work at a desk and on the computer for extended periods of time
• Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• High School diploma or GED
• Must be at least 18 years old
• Ability to work a variable schedule, including evenings and weekends, based on call center needs
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state*

* Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + Mobile Broadband is not supported (this includes satellite, wireless/cellular hotspot service, and point-to-point internet service) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection (wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges)

What We Offer:

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible scheduling and remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Why Join arenaflex?

At arenaflex, we're passionate about making a positive impact on the education sector. We're committed to fostering a culture of innovation, inclusivity, and excellence. If you're looking for a challenging and rewarding role that allows you to make a difference, we'd love to hear from you. Apply now to join our team and be part of our mission to revolutionize the education sector!

How to Apply:

If you're ready to take the next step in your career and join our dynamic team, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job