Experienced Customer Support Representative (Remote) – Powering Exceptional Customer Experiences at arenaflex

At arenaflex, we're revolutionizing the way companies learn and grow through innovative solutions. As a leading provider of Learning Cloud technology, we empower hundreds of market leaders, including Box, Lattice, and Outreach, to boost employee performance, drive revenue, and scale customer success. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced startup environment, we invite you to join our team as an Experienced Customer Support Representative.

Why arenaflex?

arenaflex is a rapidly growing company that has made a significant impact in the industry. Here are just a few reasons why we're an exciting place to work:

• Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures, solidifying our position as a leader in the market.
• Ranked #1 2023 Fortune Best Workplaces in Bay Area List and #5 on 2023 Fortune Best Workplaces for Millennials List, demonstrating our commitment to creating a positive and inclusive work environment.
• Named Among Best Workplaces in Software by Inc. Magazine for 2024, recognizing our dedication to innovation and excellence.
• G2's 2023 Best Software Awards: Top 50 Best Products for Mid-Market and Top 100 Highest Satisfaction Products, showcasing our products' exceptional quality and customer satisfaction.
• Ranked #873 on Inc. Magazine's 5000 list of the fastest-growing private companies in America, highlighting our rapid growth and success.
• Made #9 on Fortune's Best Workplaces for Women List 2022 and named a Mogul's Top 100 Companies with Inclusive Benefits in 2022, demonstrating our commitment to diversity and inclusion.
• Great Place to Work Certified August 2022-August 2023, recognizing our exceptional workplace culture.
• Named a 2022 & 2023 Y Combinator Top Company, solidifying our position as a leading startup.
• #1 Top-Rated LMS by The Motley Fool, highlighting the exceptional quality of our Learning Cloud technology.
• JMP Securities Hot 100 Startups: The best privately held software companies 2022, recognizing our innovative approach and rapid growth.
• Otta's ROCKET LIST 2022: 100 of the fastest-growing companies to accelerate your career, highlighting our exciting opportunities for growth and development.
• #1 on Inc's 2021 Best Workplaces List for Startups and Fortune's Best Places to Work in the Bay Area 2021, demonstrating our commitment to creating a positive and inclusive work environment.
• Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag, showcasing our rapid growth and success.

What's the Opportunity?

As an Experienced Customer Support Representative at arenaflex, you'll be on the front lines with our customers, listening to their pain points, troubleshooting issues, and helping resolve any problems that may arise. You'll have the chance to interface closely with our product and engineering teams to help guide the roadmap based on the trends you're seeing. This is an exciting opportunity to join a fast-paced startup environment and make a meaningful impact on our customers' experiences.

What Will I Be Doing?

As an Experienced Customer Support Representative, your responsibilities will include:

• Answering questions and troubleshooting issues on chat and email via our support ticketing system.
• Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack.
• Working closely with product and engineering to escalate any high-priority issues and trends.
• Having the opportunity to experience a fast-paced startup environment.
• Shift Hours: 8am - 5pm PT (9am - 6pm MT).

What Skills Do I Need?

To succeed in this role, you'll need:

• 2 to 4 years of experience in a support-related role for a software product (enterprise SaaS a plus).
• Strong technical and written skills.
• Ability to multitask (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment.
• Experience with Intercom, Zendesk, Salesforce.
• Ability to communicate complex concepts to customers.
• Process-driven and having attention to detail.
• Eagerness to respond to tickets to ensure that all SLA response times are met.
• Empathy for customers and diligence to resolve problems to provide customer satisfaction.
• Passion for the startup experience.

Perks

As an arenaflex employee, you'll enjoy:

• Fully Remote – Work from anywhere in the US.
• Flexible Time Off & 13 company-wide holidays.
• Equity.
• Full healthcare coverage.
• 100% paid short-term & long-term disability insurance, plus life insurance.
• Stipend for remote work setup & DeskPass account.
• 401K.
• Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP).
• Employee Resource Groups.
• Access to Well-Being Benefits including: One Medical, Gympass, & Headspace.
• This role is fully remote and must sit in Pacific or Mountain Time zones.
• At this time, arenaflex does not sponsor work visas.

Apply Now

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced startup environment, we invite you to join our team as an Experienced Customer Support Representative. Apply now and take the first step towards an exciting career at arenaflex! Apply for this job