Experienced Customer Service Specialist – Parks, Recreation & Libraries Department

Join the dynamic team at arenaflex as an Experienced Customer Service Specialist in the Parks, Recreation & Libraries Department. This exciting opportunity allows you to grow your career while making a positive impact on the community. As a key member of our team, you will provide exceptional customer service, administrative support, and operational expertise to ensure the smooth operation of our recreation facilities and programs.

About arenaflex

arenaflex is a forward-thinking organization dedicated to delivering exceptional services to our community. Our Parks, Recreation & Libraries Department is a hub of activity, offering a wide range of programs and services that promote health, wellness, and social connections. As a Customer Service Specialist, you will be part of a team that is passionate about providing outstanding customer experiences and making a difference in people's lives.

Key Responsibilities

As an Experienced Customer Service Specialist, your duties will include:

• Serving as the first point of contact for external customers via telephone or in person, providing general information about arenaflex functions and services, and explaining department operating policies and procedures.
• Developing, maintaining, and archiving various files and records.
• Assisting the public with reserving and renting City facilities, registering customers for classes, programs, and tours, and participating in tours as required.
• Responding to letters and routine correspondence, receiving and processing payments for various services, handling cash, and preparing deposits.
• Receiving, reviewing, and processing invoices, payment requests, tracking costs, ensuring proper coding, researching and resolving errors in orders received and invoices, and preparing and processing purchase requisitions.
• Preparing, compiling, tabulating, and maintaining data, including databases, various documents, statistical, and operational reports and records.
• Reviewing payroll for assigned departments, identifying and resolving discrepancies, researching and responding to questions from staff regarding payroll.
• Tracking and registering staff for training classes as needed.
• Issuing, receiving, typing, and processing various applications, permits, and other forms, applying departmental policies and procedures in determining completeness of applications, and calculating fees.
• Overseeing the safe and proper operation of assigned facilities and activities, ensuring facility rules and safety guidelines are followed, maintaining order with disruptive patrons, and exercising crowd control when warranted.
• Rendering first aid and CPR, if certified, as required.
• Completing written reports and records as required, organizing and monitoring equipment inventory or assigned facility.
• Knowing, understanding, and communicating department programs and services.
• Answering questions and providing information to the public, investigating complaints, and recommending corrective action as necessary to resolve complaints.
• Identifying and reporting any maintenance required on assigned facilities, equipment, or materials.
• Overseeing daily operations and events held at assigned facilities, ensuring cleanliness of restrooms and public areas, identifying and reporting maintenance conditions affecting facility operation, equipment, materials, and security.
• Building and maintaining positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
• Performing related work as required.

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree in a related field (e.g., business administration, communications, or customer service) preferred.

• Minimum 2 years of experience in customer service, administrative support, or a related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and Access) and other software applications.
• Ability to lift up to 25 pounds, stand for long periods, and move around the facility as needed.

Preferred Qualifications

* Experience working in a recreation or leisure services setting.

• Knowledge of arenaflex policies, procedures, and programs.
• Certification in CPR, first aid, or a related field.
• Bilingual or multilingual skills.
• Experience with database management and data analysis.

Skills and Competencies

* Excellent customer service skills, with the ability to provide exceptional service to diverse populations.

• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with co-workers, customers, and stakeholders.
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
• Proficiency in Microsoft Office and other software applications.
• Ability to learn and adapt to new systems, processes, and technologies.
• Strong attention to detail, with the ability to maintain accurate records and reports.

Career Growth Opportunities and Learning Benefits

As an Experienced Customer Service Specialist at arenaflex, you will have opportunities to:

• Develop your skills and knowledge in customer service, administrative support, and recreation services.
• Participate in training and professional development programs to enhance your skills and career prospects.
• Collaborate with a diverse team of professionals to deliver exceptional services to the community.
• Contribute to the development and implementation of new programs and services.
• Enjoy a dynamic and supportive work environment that values employee growth and development.

Work Environment and Company Culture

arenaflex is committed to providing a safe, inclusive, and supportive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional services to the community, and we strive to create a workplace that is engaging, challenging, and rewarding.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience and qualifications.
• A comprehensive benefits package, including medical, dental, and vision insurance, retirement savings, and paid time off.
• Opportunities for professional development and career growth.
• A dynamic and supportive work environment that values employee well-being and satisfaction.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional services to the community, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to the Human Resources Department at arenaflex.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional services to the community.

Accommodation for Disability

If you require an accommodation due to a disability, please contact the Human Resources Department at least 5 working days before a scheduled interview/examination process. Medical disability verification may be required prior to accommodation.

Apply Now

Don't miss this opportunity to join the arenaflex team and make a difference in the lives of our community members. Apply now and take the first step towards a rewarding career in customer service and recreation services. Apply for this job