Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support

At arenaflex, we're dedicated to making a difference in the lives of people in the trades. As a growing team, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. Our mission is to serve our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.

About arenaflex

arenaflex is a dynamic and supportive team that's passionate about serving the home service industry. We believe in empowering our clients to succeed by providing top-notch customer service, efficient scheduling operations, and expert support. Our team is committed to making a positive impact on the lives of our clients, their employees, and the communities we serve.

Who We're Looking For

We're seeking a motivated and experienced EST Fully Remote Customer Service Specialist to join our team. If you're a career-driven individual with a growth mindset, excellent communication skills, and a passion for delivering exceptional customer service, we'd love to hear from you. As a key member of our team, you'll have the opportunity to grow and develop your skills, work in a fast-paced environment, and make a real difference in the lives of our clients.

Responsibilities

As an EST Fully Remote Customer Service Specialist, you'll be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments.
• Coordinating and scheduling technicians for service calls, installations, and repairs.
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies.
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.
• Organizing documents, invoices, and client records.
• Processing customer payments and following up on overdue accounts.
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software.
• Contributing to additional tasks to support the company's growth.

Minimum Qualifications

To be successful in this role, you'll need:

• Experience in scheduling or dispatching
• Experience in a similar industry such as plumbing, HVAC, or electrical services (a plus)
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials (a plus)
• Must pass a background check

Technical Requirements

To perform this role, you'll need:

• A desktop or laptop with webcam, speakers, and a second monitor
• An operation system based on Windows or Mac
• 8gb RAM or more
• Supportable internet speeds and a router easily accessible from your workspace

Position Details

This is a remote, full-time position with the following details:

• Monday - Friday, 8am - 5pm EST
• 40 hours of work per week
• High school or equivalent education required
• 2+ years of experience in a related field (not required but a plus)

Why Join arenaflex?

As a member of our team, you'll have the opportunity to:

• Work in a dynamic and supportive environment with a team that's passionate about serving the home service industry.
• Develop your skills and grow your career in a fast-paced and ever-changing industry.
• Make a real difference in the lives of our clients, their employees, and the communities we serve.
• Enjoy a competitive compensation package, including benefits and perks.
• Work from the comfort of your own home, with the flexibility to manage your schedule and work-life balance.

How to Apply

If you're a motivated and experienced EST Fully Remote Customer Service Specialist looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to our hiring team. We can't wait to hear from you!

Note

We know you'll be eager to check the status of your application, but we ask that you allow our hiring team time to process all of the amazing candidates that apply. Please do not call us, as this will disqualify you from the process. Our hiring team will reach out to you if they have any questions or need additional information. Thank you for your patience and understanding! Apply for this job