Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a highly skilled and passionate Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading provider of innovative solutions in the technology industry. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. With a strong focus on employee development and well-being, we offer a dynamic and supportive work environment that encourages our team members to thrive.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a key member of our support team, you'll provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with our development team to resolve complex issues and improve our application
• Providing exceptional customer service and support through live chat and other communication channels
• Staying up-to-date with the latest technology trends and industry developments to ensure our customers receive the best possible support

Minimum Qualifications

To be considered for this role, you must have:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We'll consider the following substitutions for the required education and experience:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we encourage candidates with the following qualifications to apply:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong technical skills, including experience with mobile devices and operating systems
• Ability to learn and adapt quickly to new technologies and procedures
• Strong customer service skills and a passion for delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers.

We offer

• Opportunities for professional growth and development through training and certification programs
• A dynamic and supportive work environment that encourages collaboration and innovation
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A competitive salary and bonus structure
• A flexible work schedule and remote work options

Work Environment and Company Culture

We're proud of our company culture, which is built on the following values:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Continuous learning and growth
• Diversity, equity, and inclusion

Our office is located in Denver, CO, and we offer a remote work option for our team members. We're committed to creating a work environment that's inclusive, supportive, and empowering.

Compensation, Perks, and Benefits

We offer a competitive salary and bonus structure, as well as a comprehensive benefits package, including:

• Health insurance
• Retirement savings
• Paid time off
• Flexible work schedule and remote work options
• Professional development opportunities
• Access to cutting-edge technology and tools
• A dynamic and supportive work environment

How to Apply

If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering.

Note

arenaflex is a leading provider of innovative solutions in the technology industry. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. With a strong focus on employee development and well-being, we offer a dynamic and supportive work environment that encourages our team members to thrive. Apply for this job