Experienced Customer Service Representative – Remote Health Insurance Enrollment Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to making the process simple, intuitive, and accessible to millions of consumers across the country. We're now seeking highly motivated and dedicated Remote Customer Service Representatives to join our elite teams and help us deliver an exceptional customer experience.

About arenaflex

arenaflex is a dynamic and innovative company that's been at the forefront of the health insurance industry for years. With the largest state-based marketplace footprint, we've empowered millions of consumers to make informed decisions about their health plans. Our consumer-friendly interface and decision support tools have set a new standard for the industry, and we're proud to be a leader in this space.

Why Join arenaflex?

As a Remote Customer Service Representative at arenaflex, you'll be part of a collaborative and supportive team environment that's dedicated to building each other up. We're committed to creating a motivating and positive work environment, even when working remotely. Our vision is to make finding and enrolling in health insurance simple, and we're looking for reliable, dedicated, and self-driven individuals to join us on this mission.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience through:

• Inbound and outbound calls to resolve customer inquiries and concerns
• Managing customer accounts and providing technical support
• Application data entry and online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve complex issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, with a focus on multitasking and task prioritization
• Completing extensive self-study, training, and testing to ensure eligibility for certifications

Essential Qualifications

To succeed in this role, you'll need:

• Moderate to advanced computer skills, with a high level of comfort learning new technology
• Excellent verbal and written communication skills, with a high level of professionalism
• Comfort working from home, with a dedicated, private, and secure workspace
• Self-motivation and a success-driven attitude
• Ability to commit to full attendance during the 3-week training period
• Completion of a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection (mobile internet service providers and satellite are not compatible)

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be a plus. Familiarity with CRM systems and practices is also desirable.

What We Offer

As a Remote Customer Service Representative at arenaflex, you'll enjoy:

• Paid training to ensure your success in the role
• Full-time, seasonal temp-to-permanent roles with opportunities for growth and development
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match and Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Compensation Details

* Base pay: $14.50 per hour

• Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual base pay: $15.50 per hour
• Spanish Bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance

How to Apply

If you're a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application. Apply Now! Apply for this job