Director of Chapter Engagement (West Coast)
Position Overview Now Hiring Director of Chapter Engagement! Reports to: VP, Member Engagement Location: Remote (West Coast or Midwest Candidates preferred) Salary Range: $85,000–$95,000 annually, commensurate with experience, plus annual bonus opportunity Travel: Approximately 50% travel throughout the year within the U.S. Join CFMA and Help Shape Chapter Success Nationwide CFMA is seeking a dynamic, strategic, and relationship-driven Director of Chapter Engagement to lead engagement efforts across more than 90 chapters throughout the United States. This high-visibility role is ideal for a thoughtful, professional, and responsive leader who thrives in a fast-paced environment and is passionate about helping chapters grow, perform, and deliver strong member value. The Director of Chapter Engagement will play a critical role in advancing chapter and member growth and retention by using chapter health metrics, team leadership, strategic planning, and strong communication to drive results. This person must be able to shift quickly, respond effectively to varying personalities and leadership styles, and bring both high-level thinking and hands-on execution to the work. The ideal candidate is a strong people leader, an effective public speaker, a skilled relationship manager, and a coachable professional who is open to feedback and committed to continuous growth.
Key Responsibilities
Lead engagement strategy for more than 90 CFMA chapters across the United States. Use chapter health metrics collected by the team to assess performance, identify trends, and develop action plans that improve outcomes. Drive chapter and member growth and retention through strategic engagement initiatives and targeted support. Supervise, coach, and develop a team of at least two staff members, ensuring alignment, accountability, and strong performance. Lead the management and continued development of CFMA’s leadership program for various levels of chapter leadership. Serve as a trusted partner to chapter leaders by providing guidance, support, and responsive communication. Work closely with the Chapter Resource Committee, a volunteer committee composed of CFMA members, to support chapter success through effective collaboration, communication, and shared vision. Represent CFMA in a high-visibility capacity through presentations, meetings, trainings, and events. Communicate effectively with executive leadership while also providing tactical direction and support to the team. Make thoughtful recommendations and implement changes quickly in response to evolving chapter needs and organizational priorities. Foster strong working relationships with a wide range of stakeholders, including staff, members, volunteer leaders, and senior leadership. Keep a clear focus on measurable outcomes, with team success defined by improvements in overall chapter health.
Qualifications
Minimum of 8 years of experience in association chapter management and leadership. Proven experience in team management, including direct supervision, coaching, and staff development. Demonstrated success in strategic planning, relationship management, and stakeholder engagement. Strong public speaking and presentation skills. Ability to communicate at a high level with leadership while remaining practical and tactical with staff. Excellent interpersonal skills with the ability to adapt to different personalities and situations. A coachable mindset and openness to feedback, learning, and continuous improvement. Strong judgment, professionalism, responsiveness, and the ability to navigate change effectively. Ability to create alignment, communicate a clear vision, and work collaboratively across teams and volunteer groups. Preferred Experience Experience with Monday.com, ACGI, and Glue Up. High proficiency in Excel and comfort working with data, reporting, and engagement metrics. Experience supporting volunteer committees or leadership groups within an association or membership organization. Technical Skill Candidates must be proficient in Microsoft Office products, especially: Outlook Excel Word OneNote PowerPoint Why CFMA This is an exciting opportunity to make a meaningful impact on the strength and success of chapters across the country. The Director of Chapter Engagement will help shape the member experience, strengthen volunteer leadership, and drive measurable results that support CFMA’s long-term growth. If you are a strategic leader who values relationships, thrives on helping others succeed, and is motivated by measurable impact, we encourage you to apply. Pay Range USD $85,000.00 - USD $95,000.00 /Yr. Apply To This Job