Engineering Manager (Infrastructure / DevOps)
Overview: SOFTSWISS is looking for an Engineering Manager to lead a service-oriented infrastructure team (Systems Engineers / DevOps) responsible for the reliability, scalability, and efficiency of the company’s infrastructure. Purpose of the role: This role combines strong people management with technical leadership. You will drive team development, improve engineering processes, and contribute to architectural decisions in a high-load, distributed environment. Key responsibilities: People Management Lead and manage a team of DevOps and Systems Engineers Manage Tech/Team Leads (4–6 reports) Hire, onboard, develop, and retain engineers Conduct performance reviews and support career growth Build a strong engineering culture with high ownership Handle team dynamics, motivation, and conflict resolution Delivery & Process Own and prioritize the infrastructure backlog and roadmap Ensure timely and high-quality delivery of infrastructure initiatives Improve engineering and operational processes (CI/CD, release flow, change management) Collaborate with product and engineering teams Manage team capacity and workload distribution Contribute to architecture decisions and ensure high-quality implementation Drive infrastructure evolution focusing on scalability, reliability, and performance Promote best practices (IaC, GitOps, observability) Maintain a high technical bar across the team Mentor and develop Tech Leads and Senior Engineers Reliability & Operations Own incident management processes and postmortems Improve monitoring, alerting, and observability Increase system resilience and fault tolerance Cost & Efficiency Optimize infrastructure costs Ensure efficient resource utilization Tech Stack Container orchestration: Kubernetes Infrastructure as Code: Terraform, Pulumi Cloud: Oracle Cloud Infrastructure, Cloudflare Databases: PostgreSQL, ClickHouse, MongoDB, Redis Messaging: Kafka Observability: Prometheus, VictoriaMetrics, Grafana, ELK CI/CD: GitLab CI Security: HashiCorp Vault Configuration Management: SaltStack Required Experience: Management Experience: Managing engineering teams through Tech/Team Leads (4–6 reports) Proven experience in hiring, evaluating, and developing engineers Strong stakeholder management and prioritization skills Experience driving delivery and execution Technical Background in DevOps / Infrastructure Engineering 5+ years of experience in infrastructure teams, including at least 3 years in a managerial role Solid understanding of distributed and high-load systems Hands-on experience with Kubernetes and cloud infrastructure Experience with Infrastructure as Code (Terraform or similar) Understanding of observability and incident management practices Modern Engineering Practices Experience with AI tools (e.g., Claude Code, Codex, etc.) Active usage of AI in engineering and management workflows (automation, analysis, productivity improvement) Communication English level: B1+ or higher Process & Thinking Experience building and improving engineering processes Strong systems thinking and decision-making under uncertainty Ability to balance technical depth with management responsibilities (~20/80) Nice to have: Experience with multi-cloud or hybrid infrastructure Background in high-load product environments Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events. Apply To This Job