Senior Specialist - Business Excellence

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The purpose of this role is to use general and specialized business analytics techniques for the investigation of all relevant data to derive insight for decision making Job title: Senior Specialist - Business Excellence Job Description: Education: Two years of College Education with 6 months call center experience Experience: One year Quality Assurance experience Domain Knowledge and Application Apply domain related knowledge and insights to effectively contextualize data Understand collected data Develop content strategy and information architecture Make business cases to improve domain related procedures through data driven decision making Operational Analytics Use general and specialized business analytics techniques for the investigation of all relevant data to derive insight for decision making Perform business analysis Identify business impact from trends and patterns Identify new opportunities to use historical data for organizational process optimization Data Visualization and Presentation Generate and maintain new dashboard and/or reports Maintain database for the reports Generate reports using Power BI Create and communicate compelling and actionable insights from data using visualization and presentation tools and technologies Create infographics for effective presentation and communication of actionable outcome Computing and Data Engineering Create web-based forms of Excel-based forms currently being used by the Support Team Assist in maintaining/modifying web-based applications Perform basic data manipulation, analysis and visualization Knowledge and ability to program selected SQL platform for data storage and access, in particular write ETL scripts Data Management and Governance Be aware and always apply and enforce policies, procedures and measures to ensure data security, privacy, intellectual property and ethics Work At Home Responsibilities Be familiar with and abide to all Sagility general security and Work @ Home security policies and procedures Be familiar with and abide by all client security policies and procedures required to protect customer data Maintain the security of the home work environment and protect the Sagility-provided assets, client system and data Ensure that all security related incidents are reported Shall work on the same internet connection that was tested during setup process. If changes are made to the current internet connection or router during the course of application or employment, employee will be required to notify the appropriate parties in advance and retest the connection to ensure the requirements are met. Must immediately report system performance problems or downtime to his/her manager and the local IT-SPOC General Safety and Security Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS). Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions. Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), and Utilization Review Accreditation Commission (URAC). Location: Quezon City, Bridgetowne ZetaPhilippines Apply To This Job