Director, Workforce Planning and Analytics

4423 Pheasant Ridge Road, Roanoke, Virginia 24014

Job Description

Harmony Senior Services, a certified Great Place To Work and one the country’s fastest growing companies in the luxury senior living industry, is seeking an experienced Workforce Planning & Analytics leader to join the team. This will be a remote position that includes travel as needed. The Workforce Planning & Analytics Director is responsible for analyzing workforce data, optimizing staffing levels, and implementing workforce management strategies that align operational efficiency with quality outcomes. Workforce Analytics Monitor and analyze workforce productivity metrics including overtime utilization, agency spend, and variance to budget Identify trends, anomalies, and opportunities for labor cost reduction and workforce optimization Develop and distribute regular workforce management reports for operational and executive leadership Collaborate with department managers to build and maintain effective staffing models and scheduling templates. Adjust staffing grids based on census and acuity Partner with Finance, HR, and Operations leadership to ensure appropriate FTE utilization. Operational Support Partner with Operations identify knowledge gaps and training needs across communities and regions Provide hands-on coaching during community visits to reinforce financial and labor best practices and improve labor performance Assist with onboarding of new Executive Directors and Regional Directors, with emphasis on financial literacy, labor management, and operational reporting Training & Education Deliver training on workforce management (labor hours and spend management), labor budget management, to Executive Directors and Department Heads. Serve as a subject matter expert and advisor to department directors and managers on labor management best practices Facilitate workshops and one-on-one coaching sessions focused on FTE analysis, labor management and productivity optimization. Lead training sessions on productivity tools, systems, and reporting platforms Compliance Ensure workforce practices align with applicable state regulatory laws, and organizational expectation Support payroll and timekeeping system integrity by monitoring missed punches Financial Management Analyze community and regional financial results, with a focus on labor spend, NOI impact, and budget variance, to identify trends and drive corrective action Partner with Finance leadership to develop, monitor, and adhere to labor budgets across communities and regions Translate financial performance data into operational recommendations for community and regional leaders Evaluate and communicate the financial impact of staffing decisions, agency utilization, and scheduling practices on overall community profitability Monitor key financial metrics and KPIs (e.g., labor cost as a percentage of revenue, overtime %, bonus and agency spend trends) and present findings to senior leadership Collaborate with Finance and Operations to develop and implement financial action plans for underperforming communities Required Qualifications: 3–5 years of experience in workforce management, operational finance, workforce analytics, or a related role within senior living or post-acute care Proficiency in workforce management and financial systems (e.g., Workday, OnShift, Yardi, Power BI and Microsoft Excel) Strong analytical, data interpretation, and financial acumen skills Exceptional facilitation, coaching, and presentation skills with the ability to translate complex financial concepts for operational audiences Preferred Qualifications: Direct experience in a multi-site senior living or post-acute care environment Familiarity with productivity benchmarking tools and P&L management Prior experience managing team member schedules in a healthcare environment preferred, with additional knowledge demonstrating understanding of current time and attendance rules Knowledge demonstrating understanding of the Fair Labor Standards Act Why Harmony? 401k + Fulltime & Part-time Benefits Packages Training, Development & Career Laddering Great work-life balance Flexible Scheduling Apply To This Job