Referrals and Admissions Intake Coordinator

Sevita provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Intake Coordinator Resides in Central Time (9am-5pm) $19.00-$21.00/hr Full-time SUMMARY The Referral Intake Coordinator assists clients in making the first step towards their better future. Is part of a centralized and growing team of professionals that are the first point of contact to our referral sources including but not limited to; individuals, parents, and healthcare providers seeking services for Behavior Health and Early Childhood Development. This role focuses on coordinating the collection of pertinent information to match the client with the relevant program(s) to fit their needs. ESSENTIAL JOB FUNCTIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.

• Provide compassionate customer service and establish / maintain relationships with referral sources
• Provide knowledgeable information regarding company services including programs and product lines offered
• Answer calls and process email, fax, website and internal inquiries in a timely and professional manner
• Provide information to referral source inquiries regarding programs and services offered
• Gather and enter necessary data in the intake system (Credible) including demographic, insurance and desired service information
• Ensure supporting documentation is entered into the Electronic Health Record
• Providing accurate information to person served including scheduling an initial appointment or providing information regarding next steps
• Facilitate determination of referral viability
• Establish and maintain knowledge and proficiency of health plans in order to perform health insurance eligibility and verification to ensure proper handling and placement of each referral
• Verify benefits for health insurance using portals (EVS, Tuffs, Availity, Optum, WellCare, etc.)
• Relay accurate information regarding coverage to person served
• Identify all types of funding possibilities including primary, secondary, and ancillary
• Responsible for caseload completion including follow up on incomplete cases
• Routinely run and analyze reports in regards to productivity
• Collaborate and communicate issues and concerns with all internal and external staff as necessary
• Assist with special projects as department growth occurs within additional markets
• Performs other related duties and activities as required.

SUPERVISORY RESPONSIBILITIES

• None

Minimum Knowledge and Skills required for the Job The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job. Education and Experience:

• High School diploma or equivalent; Associate or Bachelor’s degree preferred

Fluent in Spanish preferred 1+ year Customer Service experience with strong communication and analytical skills

• Healthcare experience (i.e., Patient Access, Admission) preferred. Behavioral Health experience is a plus

Certificates, Licenses, and Registrations:

• N/A

Other Skills and Abilities:

• Desire and ability to work independently in a private home setting to achieve performance goals
• Detail-oriented with ability to multi-task in a fast paced environment
• PC literacy and experience with MS Office Applications

Other Requirements:

• Travel as needed

Physical Requirements:

• Normal Office Work, Data Entry: Sedentary work.  Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

AMERICANS WITH DISABILITIES ACT STATEMENT External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process. EEO STATEMENT Sevita is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual o Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. Apply To This Job