Client Insights Analyst

The Client Insights Analyst is a key member of the Client Insights team, responsible for owning client engagement, driving adoption, and delivering strategic insights using Comscore’s syndicated data products. This fully remote role offers the opportunity to work with major media owners, publishers, advertisers, and agencies across the APAC region, primarily supporting international markets outside of India.This role is ideal for an experienced client‑facing analytics professional from the media, publishing, or advertising ecosystem, who is analytically strong, confident with data‑led storytelling, and comfortable leading client conversations. You will act as a trusted partner to clients, translating Comscore data into actionable insights while collaborating closely with Commercial, Client Services, and internal product teams.

ComScore Product Knowledge:

• Develop and demonstrate advanced understanding of Comscore’s syndicated product portfolio, including digital, social, and Custom Solutions.

• Possess strong knowledge of Comscore methodology, with the ability to clearly explain data nuances, limitations, and use‑cases to clients

• Confidently address the majority of client questions related to data, methodology, and reporting, and know how to navigate internal teams for deeper technical or product‑level inquiries

• Work independently and efficiently with internal tools and processes such as Jira, iCRF, DMI tools, QAT, AMT, and other internal platforms.

• Act as a product subject‑matter resource within the team, supporting best practices and consistency in client delivery

Data Insights & Partnership:

• Lead the pulling, analysis, and validation of data for assigned client accounts

• Develop high‑quality reports, dashboards, and presentations using Excel, PowerPoint, Power BI, and Word

• Drive insight‑led storytelling, helping clients understand what the data means for their business, performance, and strategy

• Design and deliver client trainings and enablement sessions (formats, series, and customized walkthroughs) aligned to client business objectives and subscriptions

• Apply strong understanding of digital performance metrics, user behavior, and media measurement frameworks

• Leverage experience with tools such as Google Analytics, Power BI, and similar platforms to interpret and contextualize performance trends

• Understand website tagging fundamentals and how they impact measurement and reporting

Client Management:

• Own proactive client engagement for assigned accounts, using data insights to guide conversations and identify value opportunities

• Serve as a primary day‑to‑day contact for clients on reporting, insights, and standard data‑related queries

• Record and maintain accurate documentation of client interactions in CRM tools such as Salesforce, Slack, or internal systems

• Prepare recurring and ad‑hoc client reports with a strategic, consultative lens

• Manage user access, credentials, and subscriptions in line with contractual agreements

• Identify, troubleshoot, and escalate data or delivery issues appropriately, ensuring timely resolution and clear communication

Skills & Qualifications:

• Excellent verbal and written communication skills, with the ability to confidently present insights to external stakeholders

• Strong proficiency in Microsoft Office Suite — Excel (advanced formulas, pivots, charts), PowerPoint, Outlook, and Word

• Hands‑on experience with data analysis, investigations, and working with large datasets

• Strong familiarity with analytics and data visualization tools, including Google Analytics and Microsoft Power BI

• Solid understanding of the digital advertising, publishing, and media measurement ecosystem

• Highly collaborative, relationship‑oriented, and comfortable working with cross‑functional teams

• Strong sense of ownership, accountability, and ability to manage multiple priorities independently in a remote setup

• Curious, adaptable, and motivated to stay current with industry trends and evolving client needs

Core Qualifications:

• Bachelor’s degree from a 3 or 4‑year college or university, preferably in Marketing, Advertising, Media, Communications, or a related field

• 4–6 years of relevant work experience in Client Insights, Client Servicing, Client Success, Analytics, or Research

• Prior experience in the Publishing, Media, Advertising, or Digital Analytics industry is required

• Strong experience using Microsoft Office Suite, Google Analytics, and Power BI

• Comfortable with internet technologies, digital platforms, and a basic understanding of how online measurement works

• Proven ability to build strong client relationships, collaborate across teams, and communicate effectively in a remote, global environment

Cross‑Team Collaboration:

• Build and maintain strong working relationships with Client Services, Commercial, Product, and Operations teams

• Communicate client feedback, data challenges, and product needs in a clear, structured, and action‑oriented manner

• Partner closely with Commercial teams to support renewals, expansions, and overall client success

• Mentor and support Associate‑level team members, helping them build confidence in client interactions, data interpretation, and delivery best practices

• Contribute to a collaborative, high‑ownership team culture in a fully remote environment

About Comscore:

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.   

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

Comscore is committed to creating an inclusive culture, encouraging diversity.

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