See all roles

Remote E-commerce Support Agent (AI Tools)

Work from home Full-time role Hiring

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Remote E-commerce Support Agent (AI Tools)

Location: RemoteTime Zone: US Time Zones (EST–PST)

Role Overview

We are hiring a Remote E-commerce Support Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.

Key Responsibilities

  • Respond to customer inquiries related to orders, returns, refunds, and shipping

  • Use AI tools to assist with response drafting and ticket categorization

  • Manage high-volume support queues across email and chat

  • Ensure accurate and empathetic customer communication

  • Update customer and order records within support and e-commerce systems

  • Identify recurring issues and flag trends to the broader team

  • Required Qualifications

  • Previous experience supporting customers in an e-commerce environment

  • Practical experience using AI tools to assist with written customer communication

  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

  • Strong multitasking and prioritization skills

  • Comfort working with high ticket volumes and repetitive workflows

  • Preferred Qualifications

  • Experience with Shopify, WooCommerce, or similar platforms

  • Familiarity with customer support metrics such as CSAT and response times

  • Experience supporting omnichannel customer service operations

  • Tools & Technology

  • E-commerce Platforms: Shopify, WooCommerce, or similar

  • Support Tools: Gorgias, Zendesk, Intercom

  • AI Tools: ChatGPT, AI-powered support assistants

  • Collaboration: Slack, Zoom, Google Workspace

  • We connect top talent with vetted employers, competitive pay, and real growth opportunities.

    apply to this job

    You might like

    Product Marketing Lead (SaaS)

    Work from home Full-time role

    Lead .NET Developer ID58034

    Work from home Full-time role

    Sales Analyst, SEA

    Work from home Full-time role

    BioProcess Hardware Modality Leader

    Work from home Full-time role

    Hindustani Vocal Instructor - Remote Job

    Work from home Full-time role

    Accountant, Global Finance - Short-Term

    Work from home Full-time role

    Account Manager–Consultant

    Work from home Full-time role

    Remote Medical Live Scribe

    Work from home Full-time role

    IOS Engineer IOS Engineer

    Work from home Full-time role

    Senior Account Manager Commercial (m/w/d)

    Work from home Full-time role

    Experienced Full Stack Customer Service Representative – Live Chat Assistant Roles at arenaflex

    Work from home Full-time role

    Experienced Customer Service Representative – Remote Customer Support for arenaflex

    Work from home Full-time role

    Data Entry Specialist – Remote Part-Time Position | Precision Data Management & Documentation Role at arenaflex

    Work from home Full-time role

    Spanish/English Vedio Remote Interpreter

    Work from home Full-time role

    Admissions Advisor (Remote) | University of Maryland Global Campus (UMGC) | Handshake

    Work from home Full-time role

    Registered Dietitian - PRN

    Work from home Full-time role

    Enterprise Account Executive

    Work from home Full-time role

    Creative Strategist

    Work from home Full-time role

    Top Paying Remote Customer Service Job - 19 Per Hour

    Work from home Full-time role

    Experienced Data Entry Specialist – Remote Opportunity at arenaflex

    Work from home Full-time role