Attendee Experience Manager

Who You Are: You are highly organized, detail-oriented, and thrive in fast-paced environments where precision matters. You take ownership of your work and are known for your ability to manage multiple priorities while maintaining accuracy. You are tech-savvy and comfortable working across registration platforms and event technology. You bring a strong sense of urgency, adaptability, and problem-solving to everything you do. You are a collaborative partner who works seamlessly with clients, vendors, and internal teams. You pride yourself on delivering exceptional customer service and creating positive attendee experiences from start to finish. About the Role: We are seeking an Attendee Experience Manager (AEM) to support client programs through registration management, attendee data oversight, and event logistics. In this role, you will partner with Program Leads and internal teams to ensure accurate, efficient, and high-quality program execution from start to finish. The Attendee Experience Manager is responsible for maintaining high standards of organization, accuracy, and customer service while supporting multiple programs simultaneously. Location – Traveling/Remote: This role is fully remote, with the expectation of working within U.S. business hours. Travel is required for this role (35% or more). Key Responsibilities: Registration & Technology Management Build and quality-check registration websites and mobile apps Manage the full registration process for programs Partner with Program Leads and clients to strategize registration setup and flow Attendee Data Management

• Act as the central point for attendee data including rooming lists, cancellations, travel manifests, and reporting
• Maintain accurate and up-to-date records across systems

Customer Experience

• Deliver high-level customer service to attendees throughout registration and onsite experience
• Respond to attendee inquiries with professionalism and timeliness

Program Materials & Logistics

• Produce and/or manage program materials (digital and print), including name badges, communications, surveys, and welcome items
• Coordinate printing and shipping with Operations Support Team

Program Support

• Support Program Leads with timelines, program resumes, expense reimbursements, and cost tracking/savings
• Collaborate with internal teams including creative, travel, production, onsite support, and staffing

Qualifications and Key Skills:

• Proficiency in Cvent, meeting apps, and other registration platforms
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet tight deadlines
• Excellent written, verbal, and interpersonal communication skills
• Strong customer service mindset
• Critical thinking, problem-solving, and adaptability
• Willingness to travel a minimum of 35%

Preferred:

• Experience in pharmaceutical, franchise, or commercial event environments
• Advanced Excel and data management skills

Why Join Us:

• A collaborative, people-first culture that values teamwork and connection
• Opportunity to play a key role in delivering impactful, high-quality events
• Fast-paced, dynamic environment with variety across programs and clients
• Exposure to cross-functional teams and end-to-end event execution
• A growing organization where your contributions make a direct impact

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