Senior Account Administrator

OVERVIEW Senior Account Administrator – Employee Benefits Remote | Preference for PST and MST time zones At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Senior Account Administrator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way RESPONSIBILITIES What You’ll Do / Your Impact Client Partnership & Service Excellence Manage ongoing service needs for assigned employee benefits clients Act as a primary point of contact for client inquiries, issues, and escalations Work closely with Account Managers and Producers to support client satisfaction and retention Prepare client‑facing materials including benefit summaries, open enrollment guides, and presentation materials Operational & Compliance Excellence Coordinate and support renewal processes, including data gathering, report preparation, and execution support Assist with open enrollment planning and execution, including employee meetings and communications Communicate with insurance carriers to resolve eligibility, billing, and claims issues Maintain accurate client records in agency management systems Ensure compliance with applicable regulations and internal processes Growth & Retention Support retention efforts by delivering timely, accurate, and responsive service Contribute to positive client experiences that strengthen long‑term relationships QUALIFICATIONS What You Bring Required 4+ years of experience in employee benefits or group insurance Strong knowledge of medical, dental, vision, life, and disability plans Experience working with insurance carriers and vendor partners Proficiency in Microsoft Excel, Word, and Outlook Excellent organizational, time management, and communication skills Ability to manage multiple accounts and deadlines with strong attention to detail Preferred Life & Health insurance license or ability to obtain quickly Experience in an agency or brokerage environment Familiarity with compliance topics such as ACA, COBRA, and HIPAA Core Competencies Detail orientation Accountability and follow‑through Collaborative mindset Client‑first thinking Strong communication and organizational skills ADDITIONAL INFORMATION Compensation:Salary range: $64,000 – $65,000 per year Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model:This role is Remote Professional Development – Alera Group Academy At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. You’ll have access to: Role-specific learning paths Leadership development programs Technical and compliance training Industry certifications and continuing education support Peer learning and knowledge-sharing communities Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow. Licensure & Certifications This position may require: Active State Life & Health License Ability to obtain required licensure within 12 months of hire Ongoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-WZ1 #LI-Remote Location Type Remote Apply To This Job