Medical Assistant

At Affect, we are a mission-driven company where your work directly and immediately impacts the well-being of others. You will make a tangible difference in people's lives from day one. By providing medical and behavioral services through our digital recovery program, we unlock our members’ potential to not only rebuild their lives but also create a ripple effect of positive change in the lives of their families, friends, and society at large. Join our incredible team at Affect as we evolve our member services and add a Medical Assistant to our team! We are seeking an experienced Medical Assistant to ensure our members receive seamless medication support while maintaining strong communication with providers, pharmacies, and Affect’s care team. This role has day-to-day responsibilities that are dynamic in nature, and a successful teammate will really want to proactively solve challenges as they arise all the while providing exceptional customer service. We approach every member interaction with empathy, ensuring they feel valued, supported, and empowered throughout their treatment journey. If this sounds like you, consider the opportunity below! Hours: This is a full-time telehealth position with working hours of 8:00 AM – 5:00 PM EST, Monday – Friday. Key Responsibilities include: Act as the primary liaison between members, providers, and pharmacies to troubleshoot prescription issues, delays, and prior authorizations. Communicate effectively and professionally with pharmacies and senior medical staff (e.g., psychiatrists and psychiatric mental health nurse practitioners) to resolve medication access issues. Identify recurring medication-related concerns or workflow gaps and proactively escalate patterns or process gaps to the appropriate team. Recognize signs of medical emergencies, utilize screening tools to assess risk, and follow established escalation protocols, including contacting 911 when necessary and guiding members through appropriate escalation pathways. Field inbounds from members and communicate about medication-related concerns. You will provide support via answering inbound calls, following up with members on outbound calls, as well as via our app’s secure in-app chat, email or sms. Assist with medication reconciliation, ensuring accurate medication records in Affect’s Electronic Health Record (EHR) system. Assist providers with lab orders, prior authorizations, and documentation. Conduct live remote Urine Drug Screens (UDS) or review Urine Drug Screen (UDS) results when needed to assess for medication adherence. Our customer care org believes in the power of cross-training to deliver better customer experience. All customer-facing care roles are expected to cross-train on common member support tasks including scheduling and simple tech support tasks, so members are best equipped to participate successfully in treatment. Qualifications: Minimum 4 years of experience as a CMA (Certified Medical Assistant) or RMA (Registered Medical Assistant) in a MOUD or MAT medication-assisted treatment program. Minimum 2 years of experience working in a telehealth behavioral health or substance use treatment setting Strong understanding of medical terminology, medications, substance use treatment, and general healthcare and pharmaceutical practices Experience with EHR systems, prior authorizations, and pharmacy coordination Excellent customer service skills, empathy, and the ability to build strong rapport with members Strong written and verbal communication skills; as you will be supporting members via phone, chat, and sms/email Medical Assistant Certification required—recognized as a CMA or RMA by one of the following national organizations: CMA (American Association of Medical Assistants - AAMA) CCMA (National Healthcareer Association - NHA) NCMA (National Center for Competency Testing - NCCT) RMA (American Medical Technologists - AMT) RMA (American Allied Health) NCMSMA (National Healthcare Worker’s Association - NHCWA) NRCMA (National Association for Health Professionals - NAHP) NRMA (National Registry of Medical Assistants - NRMA)

Benefits

Snapshot: Eligibility for medical, dental, and vision coverage. Paid vacation, sick time, company observed holidays and parental leave. Opportunities for continuing education and professional development. Employer-paid life and disability insurance. We encourage you to apply if you possess the qualifications outlined above (including certification) and want to be part of a forward-thinking organization that values passion, empathy, and accountability! Ready to use your expertise to drive real impact? Apply To This Job