Player Operations Specialist
Player Operations Specialist The Role Join Patrianna's mission-critical team as a Player Operations Specialist—the guardian of our global gaming platform. Detect fraud, ensure regulatory compliance, and manage secure payments to protect millions of players and fuel our rapid expansion. About Patrianna Patrianna is a fast-growing product development company headquartered in Gibraltar, with a globally distributed team delivering cutting-edge social gaming solutions. We're building a world-class operational engine for CRM, fraud & risk, payments, marketing, and player support in a fast-paced, high-growth environment.
What You'll Do
Fraud Detection & Prevention: Analyze real-money transactional data and player patterns to identify/block fraudulent accounts and suspicious activities. KYC & Compliance: Verify identities, assess risks, and conduct Enhanced Due Diligence for high-value accounts to meet global standards. Payment Operations: Handle end-to-end lifecycle—deposits, withdrawals, reconciliations, and decisions on redemptions/bonuses. AML Monitoring: Investigate transaction anomalies, money laundering, bonus abuse, and financial issues; document for regulators. Risk Mitigation: Validate documents, enforce compliance, and coordinate with legal/risk teams. Cross-Team Support: Resolve payment queries with Customer Support and Finance; fix system discrepancies.
What We're Looking For
Essential Experience: 2+ years in KYC, Payments, or Risk roles in iGaming/fintech. Experience with USA/European regulated gaming markets. Core Skills: Fluent English for communicating complex risks. Analytical problem-solving with detail/pattern focus. Multitasking resilience under pressure. Commercial awareness of payment/risk business impacts. Preferred: AML/fraud certifications; automated detection tools. Why You'll Thrive Here Impact: Protect millions while enabling global growth—see your work boost platform security and player trust. Growth: Wear multiple hats in a scaling company; continuous learning and career advancement. Flexibility: Fully remote with flexible scheduling and international collaboration. Innovation: Use cutting-edge fraud tech; suggest improvements to shape security systems. Community: Diverse, collaborative team valuing perspectives, expertise, and work-life balance. Technical Requirements Flexible shifts (weekends/holidays) for global support. Home setup: Modern PC (Intel i3-10100/AMD Ryzen 3 3200G/Apple M1+), Windows 11+, 16GB RAM, USB headset, HD webcam. 10Mbps+ internet with backup. Equal Opportunities Statement We hire on skills, drive, and ideas. Background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or path never barriers. Diverse perspectives fuel our innovation—we welcome all. Apply To This Job