Experienced Customer Service Representative (Contract) – Healthcare Industry Expert
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher quality and lower cost healthcare providers. As a result, patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. With top-tier venture capital firms backing us, we're growing rapidly and seeking a talented Contract Customer Service Representative to join our team.
About arenaflex
arenaflex is a dynamic and rapidly evolving startup that's changing the face of healthcare. Our mission is to make healthcare more accessible, affordable, and effective for everyone. We're passionate about empowering individuals to take control of their health and well-being, and we're committed to creating a better healthcare system for all.
Job Summary
We're looking for a highly skilled and empathetic Contract Customer Service Representative to join our team and provide exceptional support to our members. As a key member of our member services team, you'll be the voice of arenaflex, helping our members navigate our program, find the right healthcare providers, and resolve any issues they may encounter. If you're passionate about helping people, enjoy working in a fast-paced environment, and are eager to learn and grow with a dynamic startup, we encourage you to apply.
Responsibilities
As a Contract Customer Service Representative, you'll be responsible for:
- Delivering exceptional service to our members via phone, chat, and email, providing education and guidance to help them understand and utilize their benefits
- Following documented best practices for handling member inquiries and suggesting process improvements as you identify them
- Managing and organizing your workload using arenaflex's platform and tools, including Zendesk and G Suite
- Triaging and escalating complex and urgent member care needs
- Maintaining a detailed working knowledge of employer health benefits and insurance
- Relaying member feedback to leadership teams to improve arenaflex's solution
Key Qualifications
To succeed in this role, you'll need:
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment and be comfortable with some ambiguity
- A desire to be part of our mission to improve the healthcare system
- Enthusiasm for a role with room for growth
- A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
Preferred Qualifications
While a bachelor's degree is preferred, it's not required. We're looking for individuals with a strong passion for customer service, a willingness to learn, and a desire to grow with our company.
Work Environment and Culture
As a Contract Customer Service Representative, you'll be working in a fast-paced, dynamic environment that's passionate about making a difference in the healthcare industry. You'll be part of a talented team that's committed to excellence, innovation, and customer satisfaction. Our company culture values diversity, inclusion, and employee well-being, and we offer a range of benefits and perks to support your growth and success.
Compensation and Benefits
arenaflex offers a competitive hourly rate of $17-19/hour, depending on your qualifications and experience. We also offer a range of benefits and perks, including:
- Flexible scheduling and remote work options
- Comprehensive training and development programs
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Access to the latest technology and tools
- A range of health and wellness benefits
How to Apply
If you're passionate about customer service, healthcare, and making a difference in people's lives, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Beware of Job Scam Fraudsters
arenaflex recruiters use arenaflex.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or provide sensitive information such as bank account or social security numbers. If you've been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected]. Apply Now! Apply for this job