Experienced Senior Learning Specialist – Driving Excellence in arenaflex Business Customer Service

At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're committed to empowering our employees with the skills and knowledge they need to succeed. We're now seeking an exceptional Senior Learning Specialist to join our arenaflex Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, a creative problem-solver, and a leader who thrives in a fast-paced environment, we want to hear from you.

About arenaflex Business Customer Service

arenaflex Business Customer Service (ABCS) is a dynamic team that's dedicated to delivering exceptional customer experiences. Our team of experts works tirelessly to ensure that our customers receive the best possible support, and we're committed to continuous improvement and innovation. As a Senior Learning Specialist, you'll play a critical role in shaping the learning experience for our Customer Support Associates, helping them develop the skills and knowledge they need to excel in their roles.

Key Responsibilities

As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates. Your primary focus will be on providing an exceptional training experience that encourages long-term success. You'll create an optimal adult learning environment, both in person and virtually, and develop programs that cater to diverse learning styles and needs. Some of your key responsibilities will include:

• Supervising structured learning metrics and overseeing results for the assigned territory and region
• Managing live performance metrics end-to-end for the assigned territory
• Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
• Maintaining data and analysis through reports on Excel (as per business requirements)
• Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
• Partnering with operational stakeholders as a key point of contact for the Learning Experience team
• Identifying learning coaches and certifying them
• Leading individual improvement projects to enhance business performance
• Driving quality and learning metrics
• Conducting chime sessions and classroom sessions with stakeholders

Essential Qualifications

To succeed in this role, you'll need:

• 2+ years of experience in training delivery roles
• 1 year of experience in Customer Service or customer service-related work experience
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software
• Highly accurate and fluent in Japanese and English (spoken and written)
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones
• Knowledge of adult learning, content design, and facilitation

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience as a trainer, corporate training specialist, or related position
• Project management skills with the ability to supervise multiple projects
• Strong ability to multi-task

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong leadership and coaching abilities
• Ability to analyze data and make informed decisions
• Creativity and innovation in training design and delivery
• Flexibility and adaptability in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Ability to work collaboratively with cross-functional teams

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Senior Learning Specialist, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that's committed to creating a positive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to making a difference in the lives of our customers. As a Senior Learning Specialist, you'll be part of a collaborative and supportive team that's driven by a shared vision and values.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary and benefits
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

Conclusion

If you're a passionate educator, a creative problem-solver, and a leader who thrives in a fast-paced environment, we want to hear from you. As a Senior Learning Specialist at arenaflex Business Customer Service, you'll have the opportunity to shape the learning experience for our Customer Support Associates and drive excellence in customer service. Apply now to join our team and be part of a dynamic and innovative company that's committed to making a difference.

How to Apply

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply for this job