Experienced Customer Service Representative – Remote Healthcare Support

At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. Our team is passionate about making a meaningful impact on the communities we serve, and we're looking for like-minded individuals to join us on this journey. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. About arenaflex arenaflex is a global organization that's part of the UnitedHealth Group family of businesses. We're a leader in the healthcare industry, and our work is guided by a culture of diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Our mission is to help people live healthier lives and make the health system work better for everyone. Join Our Contact Center Apprenticeship Program We're continually searching for people like you to help us provide the most innovative healthcare services. Our Contact Center Apprenticeship program is designed for individuals who are interested in developing new knowledge in the healthcare industry. As part of this program, you'll receive comprehensive training and support to help you succeed in your role. What You'll Do As a Customer Service Representative, you'll be responsible for providing expertise and customer service support to callers. Your primary responsibilities will include: * Answering inbound phone calls while providing a high-quality patient/caller experience * Reviewing patient liability questions and concerns * Scheduling, rescheduling, and canceling appointments * Performing referral coordination, including completing Open Referrals and/or referral tracking queue * Registering new patients, verifying patient demographics and health insurance, and updating patient information in designated databases * Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers * Communicating effectively and in a professional manner * Processing all work-related responsibilities in an efficient, timely, and accurate manner What We're Looking For To be successful in this role, you'll need to have: * A High School Diploma or GED * Must be 18 years of age or older * 1+ years of experience in a call center answering customer service inquiries regarding healthcare * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to work any 8-hour work shift between the hours of 6:30am and 5:30pm PST, Monday through Friday. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely. Preferred Qualifications * Previous experience using EPIC Telecommuting Requirements * Required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy * Ability to keep all company-sensitive documents secure (if applicable) * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills * Time Management * Attention to Detail * Empathy * All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Compensation and Benefits California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). Why Join arenaflex? At arenaflex, we're committed to creating a healthier atmosphere by embracing diversity and promoting inclusivity. We believe that everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Our mission is to help people live healthier lives and make the health system work better for everyone. How to Apply If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply today! Our application process is easy and straightforward, and we look forward to reviewing your application.

Work Environment and Company Culture

At arenaflex, we're proud of our inclusive and supportive work environment. Our team is passionate about making a meaningful impact on the communities we serve, and we're committed to creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to making that a reality.

Our Values

* Diversity and Inclusion: We believe that diversity and inclusion are essential to creating a healthier atmosphere. We're committed to embracing diversity and promoting inclusivity in all aspects of our business. * Compassion and Empathy: We're passionate about making a meaningful impact on the lives of others. We believe that compassion and empathy are essential to creating a culture that values the well-being of our patients and employees. * Excellence and Innovation: We're committed to delivering the highest quality care and services to our patients. We believe that excellence and innovation are essential to creating a culture that values continuous improvement and learning.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * Comprehensive Training Program: Our comprehensive training program is designed to help new employees learn the skills and knowledge they need to succeed in their roles. * Mentorship Program: Our mentorship program pairs new employees with experienced employees who can provide guidance and support. * Continuing Education: We're committed to helping our employees continue their education and develop new skills.

Compensation, Perks, and Benefits

At arenaflex, we're committed to offering our employees a comprehensive benefits package, including: * Competitive Salary: We offer a competitive salary that reflects the value of our employees' contributions. * Comprehensive Benefits Package: Our benefits package includes medical, dental, and vision insurance, as well as a 401k plan and other benefits. * Incentive and Recognition Programs: We're committed to recognizing and rewarding our employees' hard work and achievements. * Equity Stock Purchase: We offer our employees the opportunity to purchase equity stock in arenaflex. * Flexible Work Arrangements: We're committed to offering our employees flexible work arrangements that meet their needs.

Conclusion

At arenaflex, we're passionate about making a meaningful impact on the lives of others. We're committed to creating a culture that values diversity, equity, and inclusion, and we're dedicated to helping our employees grow and develop their careers. If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply today! Apply for this job