Experienced Customer Service Representative - Remote (Ultimate Medical Academy Grads Only) - arenaflex

About arenaflex

arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our mission is to empower individuals to reimagine their careers and develop "friends for life" while providing exceptional customer experiences and tech-powered innovation to the world's best-known brands.

Career Growth and Personal Development

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Job Summary

We're looking for an Experienced Customer Service Representative to join our remote team. As a Customer Service Representative, you will provide inbound customer support using a call flow guide, help customers resolve basic technical issues, track, document, and retrieve information in databases, offer additional products and/or services, and deliver expert customer experiences with a smile.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• Must be a recent Ultimate Medical Academy Graduate
• 1+ year of customer service experience
• Some positions may require an associate degree or higher and/or a 2-year medical certification
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location

USA, OH, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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