Experienced Customer Service Representative – Work From Home Opportunity with arenaflex

Join arenaflex's dynamic team and embark on a journey of possibilities, growth, and self-discovery in the heart of the travel industry. At arenaflex, we're not just a company – we're a community of passionate individuals who share a common goal: to deliver exceptional experiences to our guests and make their travel journeys unforgettable. As a Customer Service Representative, you'll be at the forefront of this mission, connecting with people from around the world and helping them navigate their travel plans.

Work From Home (WFH) Opportunities

Imagine working from the comfort of your own home, surrounded by the people and things you love. arenaflex offers a remote work opportunity that allows you to balance your work and personal life with ease. As a WFH Customer Service Representative, you'll have the flexibility to work from anywhere, as long as you meet our minimum technical requirements.

Key Responsibilities:

* Answer customer inquiries and resolve issues related to property facilities, services, and room accommodations

• Process reservation requests and support basic loyalty and customer care requests
• Identify guest reservation needs and follow sales techniques to maximize revenue
• Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
• Provide customer support through assistance and guidance in issue resolution, and open communication with arenaflex properties, related company contacts, and third parties
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Perform other reasonable job duties as requested by Supervisors

Technical Requirements:

* Must live within 100 miles of the Austin, TX arenaflex Customer Engagement Center (CEC)

• 3 Mbps download speed and 1 Mbps upload speed (Mbps = Megabits per second) must be set up and maintained
• Physical cable plug-in (ethernet) connection required
• Applicant is responsible for working directly with Internet Service Provider (ISP) for set up & support

Compensation and Benefits:

* Paid training

• Hourly base rate paid weekly
• Eligibility for quarterly incentives
• Competitive benefit package including medical, dental, vision, Retirement Savings Plan with company match, employee stock purchase program, travel discounts, and more

Preferred Qualifications:

* High school diploma or G.E.D. equivalent

• No related work experience
• No supervisory experience
• No license or certification required

Why Join arenaflex?

* arenaflex is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture

• We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
• arenaflex is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed
• Join our dynamic team and become the best version of yourself

How to Apply:

If you're ready to embark on a journey of possibilities, growth, and self-discovery, apply now to become a Customer Service Representative with arenaflex. Share your contact information with us and stay in touch for future training class opportunities. Apply Job!

Note:

arenaflex frequently recruits for additional classes, so even if the current training class start date is not a great match for you, stay in touch with us for future opportunities. Apply for this job