Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative

As a highly skilled and compassionate Pharmacy Technician, you will play a vital role in empowering arenaflex customers to take their medications correctly and achieve better overall wellness. Our pharmacy team is dedicated to providing exceptional customer service and support, and we are seeking a talented individual to join our Clinical Customer Care team.

About arenaflex

arenaflex is a leading healthcare provider that is committed to delivering high-quality services and products to our customers. Our pharmacy team is dedicated to providing personalized care and support to our customers, and we are seeking a talented Pharmacy Technician to join our team. As a remote employee, you will have the flexibility to work from the comfort of your own home and enjoy a casual dress code in a non-retail facing environment.

Key Responsibilities

As a Pharmacy Technician on our Clinical Customer Care team, you will be responsible for:

• Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
• Making outbound calls for a variety of purposes, including situations deemed urgent by our clinical pharmacist team
• Assisting our clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
• Completing tickets to support the Customer Care Team and Clinical RPh team
• Maintaining an advanced understanding of all arenaflex policies and procedures, as well as our products and services
• Monitoring and processing all help desk assigned tasks on a daily basis
• Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
• Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
• Investigating and reporting pharmacy errors
• Learning pharmacy laws and regulations nationwide
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Maintaining confidentiality of all customer information
• Working autonomously and proactively identifying areas in need of improvement
• Collaborating with teammates on a constant basis
• Demonstrating a customer-centric approach and commitment to quality
• Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
• Performing other tasks assigned while working in a fast-paced environment

Essential Qualifications

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong organizational and time management skills
• Ability to work autonomously and as part of a team
• Strong customer service skills and a customer-centric approach
• Ability to learn and adapt to new systems and technologies

Career Growth Opportunities and Learning Benefits

As a Pharmacy Technician on our Clinical Customer Care team, you will have the opportunity to:

• Develop your skills and knowledge in a fast-paced and dynamic environment
• Work with a talented team of professionals who are passionate about delivering exceptional customer service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a flexible schedule and work-life balance

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the values of:

• Customer-centricity: We are committed to delivering exceptional customer service and support.
• Collaboration: We work together as a team to achieve our goals and objectives.
• Innovation: We are always looking for new and better ways to deliver our services and products.
• Integrity: We operate with honesty, transparency, and integrity in all our interactions.
• Respect: We treat each other with respect and dignity, and we value diversity and inclusion.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that reflects your skills and experience
• Opportunities for career growth and advancement
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible scheduling and work-life balance
• Opportunities for professional development and training

How to Apply

If you are a motivated and compassionate Pharmacy Technician who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job