National Customer Operations Manager – USA at arenaflex
Join the arenaflex Team and Unlock a World of Opportunities
Are you a seasoned professional with a passion for customer operations and a drive to succeed in a dynamic environment? Do you have a knack for building strong relationships with customers and internal stakeholders? If so, we invite you to apply for the National Customer Operations Manager role at arenaflex, where you'll have the opportunity to make a meaningful impact on our customers' businesses and drive growth for our organization.
About arenaflex
arenaflex is a leading global beverage company with a rich history of innovation and a commitment to refreshing the world and making a difference. With a portfolio of over 250 iconic and innovative brands, including arenaflex, Simply, fairlife, and Topo Chico, we're proud to be one of the most recognized and respected companies in the industry. Our diverse customer base ranges from retail and grocery store outlets to theme parks, movie theaters, restaurants, and more, each day.
Job Summary
As a National Customer Operations Manager at arenaflex, you'll play a critical role in driving beverage quality, revenue, and profit for our customers while ensuring proper cost management. You'll be responsible for building out customer operations plans, identifying opportunities to improve quality, service, and productivity, and developing project plans with timelines, forecasts, and resource allocation plans. Your expertise will be sought after by external customers and internal client groups, including sales, finance, and marketing.
Key Responsibilities
* Lead customer selling efforts of operational products & services and customer stewardship
- Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Lead internal project team resources and project communication with customer and account team
- Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
- Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
Qualifications & Requirements
* BS/BA (or equivalent) required
- MS/MA/MBA (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- Experience working with data, specifically manipulation and analysis
- Functional Skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
What We Can Do for You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, fairlife, and Topo Chico
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day
- Skills:
+ Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.
Our Purpose and Growth Culture
We believe that our culture is one of the reasons our company continues to thrive after 130+ years. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Our culture is built on four key behaviors:
- Curious: We're always learning and seeking new knowledge to improve our business and ourselves.
- Empowered: We trust and empower each other to take ownership and make decisions that drive results.
- Inclusive: We celebrate our diversity and create a workplace where everyone feels welcome and valued.
- Agile: We're adaptable and responsive to change, always looking for ways to innovate and improve.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Expected Salary
The expected salary for this role is competitive and based on industry standards.
Apply Now!
If you're a motivated and results-driven professional with a passion for customer operations, we invite you to apply for the National Customer Operations Manager role at arenaflex. Please submit your application through our website. Apply Job! Apply for this job