Experienced Full Stack Customer Service Representative – Remote Call Center

Join arenaflex, a pioneering company dedicated to helping Americans affected by negligence, as we strive to provide hope and support to those who need it most. At arenaflex, we're committed to creating a culture of empathy, understanding, and exceptional customer service. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have suffered or lost loved ones due to negligence. Your passion for helping others, combined with your exceptional communication and problem-solving skills, will make you an invaluable asset to our team.

Responsibilities:

As a remote call center customer service representative, you'll be responsible for:

• Connecting with callers who have expressed interest in potential compensation through our automated dialer system
• Handling a high volume of calls, with the potential to speak with 40-50 callers per day, of which 1-5 may qualify for compensation
• Multitasking while listening, answering questions, and viewing multiple windows to ensure seamless communication
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts as required
• Participating in training and other learning opportunities to expand your knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT issues to ensure minimal downtime

This is for you if:

* You possess excellent verbal and written communication skills

• You have a strong background in call-center environments and sales-focused roles
• You're competitive and motivated by performance-based incentives
• You're willing to work 40+ hours per week in a fast-paced environment
• You're passionate about providing exceptional customer service and making a positive impact on people's lives

Requirements:

* Must reside in the State of Florida or New Jersey

• Must have a quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Reliable noise-cancellation headset wired via USB (average price: $20-$30)
• Strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

This is not for you if:

* You're unable to troubleshoot basic technical issues

• You're unable to work 40+ hours per week, each week
• You're unable to handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• You're unable to use problem-solving skills
• You're unable to work the full training period (90 days)
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

* Comprehensive health insurance, vision, and dental coverage

• Paid holidays and paid time off (PTO)
• Eligible for overtime outside of the training period

Hours of Operation:

A full-time schedule of 40 hours a week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

Why join arenaflex?

At arenaflex, we're committed to creating a culture of empathy, understanding, and exceptional customer service. Our team is passionate about helping Americans affected by negligence, and we're looking for like-minded individuals to join us on this mission. As a remote call center customer service representative, you'll have the opportunity to:

• Make a positive impact on people's lives
• Develop your communication and problem-solving skills
• Work in a fast-paced, dynamic environment
• Enjoy competitive compensation and benefits
• Grow your career in a supportive and collaborative team

Ready to join our team?

Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job