Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support
At arenaflex, we're dedicated to making a difference in the lives of people in the trades. As a growing team, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. Our mission is to serve our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.
Who We Are
arenaflex is a dynamic and supportive team that values growth, development, and exceptional customer service. We're passionate about empowering our clients to succeed in the trades, and we're looking for like-minded individuals to join our team. If you're seeking a career, not just a job, and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities
As an Experienced EST Fully Remote Customer Service Specialist, you'll play a critical role in supporting our home service business clients. Your responsibilities will include:
* Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
* Coordinating and scheduling technicians for service calls, installations, and repairs
* Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
* Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
* Organizing documents, invoices, and client records
* Processing customer payments and following up on overdue accounts
* Assisting in the setup and implementation of ServiceTitan or similar dispatching software
* Contributing to additional tasks to support the company's growth
Key Skills and Qualifications
To succeed in this role, you'll need:
* Experience in scheduling or dispatching, preferably in the plumbing, HVAC, or electrical services industry
* Proficiency in Google Suite and Slack
* Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.)
* Excellent time management, multitasking, and problem-solving skills
* Strong attention to detail and communication skills
* Familiarity with industry terminology, processes, and materials (a plus)
* Ability to pass a background check
Technical Requirements
To perform this role, you'll need:
* A desktop or laptop with webcam, speakers, and a second monitor
* A Windows or Mac-based operating system
* 8GB RAM or more
* Supportable internet speeds and a router easily accessible from your workspace
Position Details
* Remote, full-time position
* Monday - Friday, 8am - 5pm EST
* 40 hours of work per week
What We Offer
At arenaflex, we're committed to providing a supportive and dynamic work environment that fosters growth and development. As a member of our team, you can expect:
* Opportunities for career growth and professional development
* A dynamic and supportive team environment
* Flexible work arrangements to support your work-life balance
* Competitive compensation and benefits package
* Access to industry-leading technology and tools
* Recognition and rewards for outstanding performance
How to Apply
If you're interested in joining our team and growing your career, please submit your application through our website. We can't wait to hear from you!
Important Note
Please allow our hiring team time to process all applications. We appreciate your patience and understanding. If you have any questions, please don't hesitate to reach out. We look forward to connecting with you soon!
```html
Join Our Team
At arenaflex, we're passionate about empowering our clients to succeed in the trades. If you're seeking a career, not just a job, and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities
- Oversee daily office operations, including answering phones, responding to emails, and managing service appointments
- Coordinate and schedule technicians for service calls, installations, and repairs
- Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies
- Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
- Organize documents, invoices, and client records
- Process customer payments and follow up on overdue accounts
- Assist in the setup and implementation of ServiceTitan or similar dispatching software
- Contribute to additional tasks to support the company's growth
Key Skills and Qualifications
- Experience in scheduling or dispatching, preferably in the plumbing, HVAC, or electrical services industry
- Proficiency in Google Suite and Slack
- Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.)
- Excellent time management, multitasking, and problem-solving skills
- Strong attention to detail and communication skills
- Familiarity with industry terminology, processes, and materials (a plus)
- Ability to pass a background check
Technical Requirements
- A desktop or laptop with webcam, speakers, and a second monitor
- A Windows or Mac-based operating system
- 8GB RAM or more
- Supportable internet speeds and a router easily accessible from your workspace
Position Details
- Remote, full-time position
- Monday - Friday, 8am - 5pm EST
- 40 hours of work per week
What We Offer
- Opportunities for career growth and professional development
- A dynamic and supportive team environment
- Flexible work arrangements to support your work-life balance
- Competitive compensation and benefits package
- Access to industry-leading technology and tools
- Recognition and rewards for outstanding performance
How to Apply
Please submit your application through our website. We can't wait to hear from you!
Important Note
Please allow our hiring team time to process all applications. We appreciate your patience and understanding. If you have any questions, please don't hesitate to reach out. We look forward to connecting with you soon!
``` Apply for this job