Job Title: Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Location:

Denver, CO/REMOTE (Must be a resident of the State of Colorado)

Duration:

8+ Months (Training: 3 weeks, Monday – Friday, 9AM – 6PM; Permanent Schedule: Tuesday – Saturday, 9AM – 6PM)

About arenaflex

At arenaflex, we're passionate about harnessing the power of technology to make a meaningful impact in people's lives. Our innovative mobile application, myColorado, is a testament to our commitment to innovation and customer satisfaction. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our application, providing top-notch support to our users, and contributing to the growth and success of our organization.

Job Description

We're seeking an experienced and tech-savvy individual to join our team as a Service Desk Specialist/Live Chat Agent. As a key member of our support team, you'll be responsible for providing critical assistance to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we encourage you to apply.

Responsibilities:

* Provide Tier I support and customer assistance for the myColorado mobile application, ensuring that users receive prompt and effective help.

• Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are properly documented and resolved.

Minimum Qualifications:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions:

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications:

* Jira experience

• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.

• Strong technical skills, with experience in mobile application support, troubleshooting, and problem resolution.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Proficiency in using diagnostic tools and knowledge of diverse range of mobile device makes and models.

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to the growth and development of our employees, offering opportunities for professional growth and advancement.

• We provide regular training and development programs, ensuring that our employees stay up-to-date with the latest technologies and industry trends.
• Our collaborative and dynamic work environment encourages innovation, creativity, and teamwork, providing a stimulating and rewarding work experience.

Work Environment and Company Culture:

* arenaflex is a remote-friendly organization, offering the flexibility to work from anywhere in Colorado.

• Our team is passionate about technology, innovation, and customer satisfaction, creating a dynamic and engaging work environment.
• We prioritize work-life balance, offering flexible scheduling and a supportive team culture.

Compensation, Perks, and Benefits:

* Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

• Opportunities for professional growth and advancement, with a focus on employee development and training.
• Flexible scheduling and remote work options, allowing for a better work-life balance.
• Access to the latest technologies and industry trends, with regular training and development programs.

How to Apply:

If you're a motivated and tech-savvy individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter, highlighting your experience, skills, and qualifications. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences. Apply for this job